Western Union Reviews

67,235  Great
TrustScore 4 out of 5

4.0

In the Bank category

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Rated 5 out of 5 stars

I had been using Western Union for the…

I had been using Western Union for the longest over 20 years, as I am a christian minister supporting evangelist and ministers of God in couple countries. Time is of the essence. they get it funds in minutes and its put to use for helping underprivilaged community. Quick and fast. One suggestion is the rewards system is not good and slow at times
Thanks

Date of experience: March 27, 2024


Rated 5 out of 5 stars

Western Union is truly trustworthy and…

Western Union is truly trustworthy and reliable. It’s easy, no tricks or gimmicks, straightforward. It makes it easier to send and receive money without a hassle. I truly appreciate how easy it is to send money online and saves me a trip to a store or another location to stand in line forever. Fees are responsible and I prefer it over other places or sites.

Date of experience: March 04, 2024


Rated 5 out of 5 stars

Just a suggestion

All is well… excellent company, very efficient, trust them 100%. Just a suggestion. When a person approaches the cashier window, folks behind can see that you are receiving funds (outside of US can be quite a pile of bills to input in a backpack) and could become victim of theft.
I recommend those movable walls between the waiting line and the one at the window… to allow for privacy.

Date of experience: March 25, 2024


Rated 4 out of 5 stars

Find best way to use Western Union

When did transfers on line from my bank account, it was convenient, but high transfer fees. Likes more to fill everything on line, but do finishing transfer at local WU agency with more affordable transfer fees.

Date of experience: February 13, 2024


Rated 5 out of 5 stars

The great thing is about Western Union

The great thing is about Western Union. I don’t have any problem with because it’s very fast and it’s very easy for me when you call the customer service they answer your immediately and they don’t let you to wait.

Date of experience: March 28, 2024

Reply from Western Union

We are glad to hear our app has been such a great option for you. Thank you for choosing Western Union!


Rated 1 out of 5 stars

My account had been debited twice for…

My account had been debited twice for single transaction MTCN 4552910006 otherwise I don’t have any issues with western union . Which is friendly user. Please deposit my money so that I can delete my review.

Date of experience: March 18, 2024


Rated 3 out of 5 stars

Your rates yo send money are much…

Your rates yo send money are much higher than other companies and you exchange rates are always less as well. So in a nutshell, I’ve been doing better elsewhere. The last 2 times I sent money via WU I didn’t have the ability to use any other company. The process was fine however your company is very expensive compared to several others. Maybe you should start using the blockchain and passing on savings to your customers.

Date of experience: March 16, 2024


Rated 4 out of 5 stars

Transferring local

Transferring money from the US to the Philippines is easy. However, when I am here in the Philippines, I am having difficulty transferring money from my US bank account to my local bank in the Philippines. Sometimes it works, sometimes it doesn't. There is no consistency.

Date of experience: March 27, 2024


Rated 3 out of 5 stars

"When" It Works

WU has been easy to use "when it works". I have had challenges with my transfers not being accepted without any explanation why:
- Country problem
- Amount problem
- My application problem
...
When it works, it works well. When it doesn't work I am given no reason why or what to do to correct the problem.

Date of experience: February 10, 2024


Rated 5 out of 5 stars

Western Union is user friendly

Western Union is easy to use and so far is the best value when sending cash overseas. I have never had an issue sending money and my family in Panama has never had issues receiving money.

Date of experience: March 26, 2024


Rated 4 out of 5 stars

I have no problem with Western Union in…

I have no problem with Western Union in dealing with my transactions. I have a problem with my not being awarded my points which was a great help My reward points helped discounted the transfer fee which has now been raised tremendously

Date of experience: February 12, 2024


Rated 5 out of 5 stars

Good customer service

I go to Kroger and use the western Union every month to sent allowance for my folks in my country.
They are helpful, kind and professional to what they do….I always have a prompt and excellent customer service.

Date of experience: March 01, 2024


Rated 5 out of 5 stars

its great bcuz its very easy to make a…

its great bcuz its very easy to make a transaction and the fee is very reasonable. LOVE IT!!!! I hope they will keeps notifying me by text when the money I send has pick up by the receiver. I don't know why they stop doing that option?

Date of experience: March 14, 2024


Rated 5 out of 5 stars

I'm am very satisfied with the…

I'm am very satisfied with the company.but there is a problem I send money back in November 2023.i cancel the money because I have send it twice not realizing so I cancelled one of them..I call the customer service to take care of this situation that I want the money refunded.never got it.i did what they want me to do...but has issues on the website they told me to go.till this they haven't heard or got the money.the money is still there so I can claim but something goes wrong.
Sincerely,
Gvette.

Date of experience: November 07, 2023

Reply from Western Union

Gvette, we are sorry to hear about your experience. We would like to hear more on what caused this negative feedback. If you wish to let us know, please contact us through our US Customer Support Chat at https://wucare.westernunion.com/care/s/chat-with-wu?language=en_US. You can alternatively contact us by phone at 1800 325 6000 when calling from the United States. If you are a TTY user, we are ready to help you too at 1800-877-8973.


Rated 1 out of 5 stars

After using the app for some time now

After using the app for some time now, last transaction was on hold and you required personal ids in order to complete it. I am sure crazy things happen out there, but same sender, to same recipient, to be deposit at the same bank, and paying with the same bank in USA… I do not believe I need to send any documents.. Plus, I do not feel comfortable send passport or driver license, etc… So, I found another way to send money to DR.

Date of experience: March 01, 2024


Rated 5 out of 5 stars

I can resend to one particular receiver…

I can resend to one particular receiver really easy. However, there isn’t an easy way to use points to pay the fees or etc. I would like to be able to use my points but can’t find a place to be able to access them much less use them.

Date of experience: March 05, 2024


Rated 3 out of 5 stars

Add a new receiver

I try to add a new receiver, after I complete everything told me the name was wrong, I try in every single way, after It was accepted told me the bank info was wrong.
I have to transfer to cash pick up when te commission is three time more expensive

Date of experience: March 27, 2024


Rated 5 out of 5 stars

The services are superb

My experience is so profound by reason of ir timely services from sending end to receiving end. U are blessed. Amen

Date of experience: March 26, 2024


Rated 4 out of 5 stars

Easy and fast

Easy to use app and fast for sending money. I’ve experienced sending a certain amount and then collected points that I was able to use towards my transaction fee.

Date of experience: March 13, 2024