On The Job Training Is A Strategic Weapon in Hotel Industry

Volume 2, Issue 5, May 2017 International Journal of Innovative Science and Research Technology
ISSN No: - 2456 - 2165
On the Job Training is a Strategic Weapon in Hotel

Industry
Hrushikesh Paygude
BHMCT MBA (Mkt, HRM)
On the job Training is the process that provides more trained and capable, even if you are a good employee
employees with the familiarity and the skills required to today, you could be out of the line some other day if you do
operate within the systems and standards set by management. not keep studying. A company needs prearranged on the job
(Summerville 2007, 208) on the job Training if wants to be competitive among others.
On the job Training, in the most simplistic On the job Training is the key task to help everyone
definition, is an activity that changes peoples behavior. in the company to be more united. An enterprise could hire
(McClelland 2002, 7) experienced employees or train employees to be skilled. When
On the job On the job Training is an indispensible the company trains their own staff, by providing and forming a
part of Human Resource Management activities; more and pleasant atmosphere, correct work condition and the passion
more Hotels have realized how important it is to maintain On of work, team spirit will be built between employees and
the job Training in the changing and complex work management team within the process.
environment. On the job Training of work tasks is one of the main
aspects of staff on the job Training, including principles at
I. ON THE JOB TRAINING HOTEL INDUSTRY work, professional knowledge and skills, by offering
employees these nuts and bolts, on the job Training helps
In modern hotel business, it is all about competence personal abilities match with business necessities.
in people, and mainly the employees qualities. The level of Guidance could be extremely demanding and should
service quality depends on the behavior of employees. The be in-depth; lack of on the job Training or poor on the job
qualities are about understanding, skills and thoughts which Training brings out high employee turnover and the delivery
lead to a hotels survival and progress. Therefore, On the job of substandard products and services.
Training is important in many ways; it increases efficiency
while employees are equipped with professional knowledge, III. BENEFITS OF ON THE JOB TRAINING
knowledgeable skills and valid thoughts; On the job Training
also motivates and inspires workers by providing employees On the job Training enhances the capabilities of
all needed information on job as well as help them to employees and strengthens their competitive advantage.
recognize how important their jobs are. (Yafang Wang 2008.) Effective On the job Training will improve the personal
On the job Training and development can be seen as a key characters and professional abilities. Not only employees,
instrument in the realization of HRM practices and policies. management and organization would benefit from staff on the
(Nickson 2007, 154-155) Successful hotels always include on job Training, customers and guests benefit as well, because of
the job Training as their important development policy. the received quality products and services.
II. THE IMPORTANCE OF ON THE JOB A. Benefits the Employee

TRAINING
Increases job satisfaction and recognition
On the job Training is a significant part as well as the During the On the job Training, employees will be
key function of Human Resource Management and introduced what is the work is about, how to do, what
Development; it is the crucial path of motivating employees kind of role does the job play in the whole business,
and increasing productivity in the business. it helps them to understand their work better and also
With the development of the technologies and the love what they do by understanding the work.
whole business environment, employees are requested to be
After systemized on the job Training, employees will
Encourages self-development and self-confidence understand what important role their jobs play, and
with the information, knowledge and experiences
obtained during the on the job Training, they will be
IJISRT17MY209 www.ijisrt.com 787

ISSN No: - 2456 - 2165
more confident with their work, so that better hence hotel can sustain its standards and system with
services will be provided. the help of on the job Training.
Moves employee closer to personal goals Helps identify employees for promotions or transfers
Employees gained not only professional knowledge During the on the job Training, employees abilities
and skills during on the job Training, it also broads and personalities will be easily identified by
their choices on setting career targets. They can get experienced trainers, or some employees are more
the opportunity to get to know other positions, suitable for other positions, hotels can adjust and
increases the possibilities of promotions in the make best use of employees knowledge and
meantime. abilitities.
C. Benefits the organization
Helps the employee become an effective problem
solver
Leads to improved profitability
Practical experience can be taught and guided in the
on the job Training; employees will learn the Owing to the growth of productivity and better
methods of solving problem or complaints during on services after on the job Training, it is more promised
the job Training. for the hotel to have more profits in return.
Allows the employee to become productive more Reduces accidents and safety violations
quickly
Without organized on the job Training and guidance,
On the job Training gives employees get familiar with especially employees who work with dangerous
their work tasks, advanced knowledge and techniques which facilities, accidents are easily occurred, on the job
improve their capabilities, increases productivity. Training can help organizations to prevent accidents.
B. Benefits the management Aids in organizational development

Hotels need to develop their technologies and way of
Aids in evaluating employee performance working in order to be aggressive, and on the job
Training assures the competitiveness, because on the
People who are responsible for on the job Training job Training will bring good quality, effectiveness
will find out those employees during 0n the job and loyal customers to the hotels.
Training, who are quick learners, who have better
knowledge and skills, so that different methods of on Reduces expenditure and costly employee turnover
the job Training can be chosen, therefore, better
results will be acquired. Wastage and damages in different departments are
commonly found out in hotel operation, with the help
Aids in supporting systems and standards of staff on the job Training; unnecessary wastage and
damages can be avoided. Regular on the job
Within the on the job Training, employees will be Trainings can decrease work pressures and employee
introduced to the principles and standards of the turnover, as a result, less labor cost will be spent and
hotel, together with the policies and procedures; better service can be achieved.
IV. THE ON THE JOB TRAINING PROCESS
Assessing the on the job Training needs
Evaluating Planning
The On the job Training
Carrying out the on the job Training

Figure 1 on the job Training Cycle

ISSN No: - 2456 - 2165
The on the job Training cycle (Figure 1) is circular; it REFERENCES

begins with the needs assessment. A need of on the job Publications
Training always results from the difference between an ideal [1]. Dennis, Nickson 2007. Human Resource
expect for employees performances and the actual Management For The Hospitality and Tourism
performances. On the job Trainings can also be provided for Industries. Elsevier.
new employees to help them get familiar with the work [2]. Farhad, Analoui 2007. Strategic Human Resource
environment and tasks etc. HR department should consider the Management. London. Thomson.
related aspects for example job analysis, performance [3]. Gary, Dessler 2006. A Framework for Human
objectives etc. Resource Management. 4th edition. New Jersey.
Pearson Prentice Hall.
The second step in the on the job Training cycle is the [4]. Gary, Dessler. 2007. Human Resource Management.
planning of the on the job Training. Planning is separated into 10th Edition. Prentice Hall Inc.
specifying on the job Training objectives, designing on the job [5]. Ian Beardwell, Len Holden & Tim Claydon. 2004.
Training program, selecting on the job Training methods. On Human Resource Management A Contemporary
the job Training goals, On the job Training method, duration, Approach. 4th edition. England. Pearson Education
program structure, location and selection of trainees etc. Limited.
practical problems are to be answered in the planning stage. [6]. John R. Walker. 2007. Introduction to Hospitality
Management. 2nd Edition. New Jersey. Pearson
After successfully planning the On the job Training, then the Education, Inc.
On the job Training program should be effectively carried out [7]. John Stredwick. 2002. Managing People in a Small
following the plan the trainer should be well prepared and Business. UK. Kogan Page.
skillful, and the trainees should be actively participating in the [8]. Kerry, L. Sommerville 2007. Hospitality Employee
On the job Training. Management And Supervision, concepts and
practical applications. New Jersey. John Wiley &
Evaluation of the on the job Training is an Sons.
unavoidable stage in the on the job Training process, to get the [9]. Mary, L. Tanke 2001. Human Resource Management
feedback helps adjusting and organizing future Plans for for the hospitality industry.
future on the job Training can be done in this stage. [10]. Michael Armstrong 1992. Human Resource
Evaluation is the ending stage of on the job Training Cycle but Management Strategy & Action. London. Kogan
at the same time it is the basis for the new on the job Training Page.
cycle.
V. ON THE JOB TRAINING IN A GLOBAL

PERSPECTIVE
As hotel business is often on an international level, so

that on the job Training should also be internationalized.
Cross-culture on the job Training needed to be taken into
consideration when planning and designing on the job
Trainings. Language On the job Training became especially
important in international staff On the job Training.
On the job Training in global HRM is through
various methods, attending courses and lectures in different
schools or on the job Training centers, by using materials like
readings, recordings, movies etc. to assist on the job Trainings.
Since culture is a key factor in GHRM, therefore, culture topic
is treated more seriously and carefully, employees should be
trained well to deal with possible cultural misunderstandings
or even conflicts. Practical information should be provided
during the on the job Training, role play, simulations, and
meetings with foreign employees will help the trainees to
understand better.

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Volume 2, Issue 5, May 2017 International Journal of Innovative Science and Research Technology

ISSN No: - 2456 - 2165

On the Job Training is a Strategic Weapon in Hotel

II. THE IMPORTANCE OF ON THE JOB A. Benefits the Employee

IJISRT17MY209 www.ijisrt.com 787

B. Benefits the management Aids in organizational development

IV. THE ON THE JOB TRAINING PROCESS

Assessing the on the job Training needs

Carrying out the on the job Training

IJISRT17MY209 www.ijisrt.com 788

The on the job Training cycle (Figure 1) is circular; it REFERENCES

V. ON THE JOB TRAINING IN A GLOBAL

As hotel business is often on an international level, so

IJISRT17MY209 www.ijisrt.com 789

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