Plants Galore Reviews

1,896  Excellent
TrustScore 4.5 out of 5

4.5

In the Garden Center category

Write a review

Company activitySee all

Reviews4.5

1,896 total


Sort:


Rated 4 out of 5 stars

Plants arrived in good condition but…

Plants arrived in good condition but significant delay in receipt with expectations being managed. Plants arrived wrapped in paper, not clear that under paper each pot was wrapped in plastic. Watering in pots ineffective due to plastic. No comms about transportation etc could have led to poor plant conditions given, available time to plant out. No issue with the use rather no information about how they're packed and timelines to maintain plant welfare.

Date of experience: April 03, 2024

Reply from Plants Galore

Thank you for your feedback. Our plants are wrapped in that way to protect them from being damaged. The plastic stops the soil from leaking out and the paper protects the plant.


Rated 1 out of 5 stars

The Cordyline was stunning BUT

Delivery was good and the Cordyline was stunning, however within a fortnight its appearance had been ruined by snails. They sucked the colour out of each leaf and left many with 'dead ends'. I've grown cordylines into trees and whilst snails take an interest I have never come across them marring the leaves before. Perhaps Charlie Boy is tastier to them than plain green or Torbay Dazzler.

Date of experience: March 26, 2024

Reply from Plants Galore

Thank you for taking the time to share your feedback with us regarding your recent purchase of the Cordyline plant. We're delighted to hear that you were pleased with the delivery process and found the plant stunning upon arrival.
We're truly sorry to learn about the challenges you've encountered with snails affecting the appearance of your Cordyline. We understand how disheartening it can be to see your plant's beauty compromised after such a short period.
While we strive to provide healthy and robust plants, we unfortunately cannot control external factors such as pest activity once the plant is in your care. Snails, in particular, can be persistent pests, and their preferences for certain plants may vary.


Rated 5 out of 5 stars

We went to the plymouth branch where we…

We went to the newton abbot branch where we were served by Vesper what a credit he is to the company helpful polite and cheerful well done vesper

Date of experience: April 17, 2024

Reply from Plants Galore

Just to make you aware we have no links with the Devon branches, you have written the review to the wrong garden centre. I think Vesper will be delighted if you rewrite the review once you find the correct branch.


Rated 5 out of 5 stars

This was a gift

This was a gift. Not bought a plant online before. I must say it arrived in perfect healthy condition and is now thriving. Highly recommend.

Date of experience: March 21, 2024


Rated 5 out of 5 stars

Item arrived on time securely packaged

Item arrived on time securely packaged. Before it arrived I received a phone call to check my post code which I had posted incorrectly so very impressed with the service I received.

Date of experience: February 20, 2024


Rated 4 out of 5 stars

The plant quality is outstanding.

The plant quality is outstanding and customer service excellent. I only deducted one star because delivery is unpredictable. On two occasions I was informed when my plant would be delivered only to be informed subsequently that delivery was delayed and there was no tracking info. The plants arrived several days later than they should have.

Date of experience: February 15, 2024

Reply from Plants Galore

Hi thank you for your 4 star review, just to let you know it was the couriers fault your order was delayed. Once you order left us it's their responsibility to deliver when they say. They do usually deliver when they say, there must of been an unexpected reason why it was delayed.


Rated 4 out of 5 stars

When I rang to place an order the lady…

When I rang to place an order the lady I spoke to was very helpful and efficient. The ordering was a pleasant experience. A real person makes all the difference. My order arrived before the due date. The plant itself was not 100% but quite good enough and I was very pleased to have it.

Date of experience: February 06, 2024


Rated 1 out of 5 stars

all bad not a great experience

plants delivered a week or more late/plants looked like they had been wrapped up no air for 3 weeks /i had to cut off 1/2 of each plants dead brown foliage.

Date of experience: February 26, 2024

Reply from Plants Galore

Sorry you wasn't happy with your Carex, these were wrapped from getting damaged in transit. These types of plants would have dead foliage this time of year.


Rated 5 out of 5 stars

Very happy with the service

My plant was delivered on time in very secure packaging. It was also in excellent condition and I could not fault the entire process at all.

Date of experience: February 19, 2024


Rated 5 out of 5 stars

Excellent

Very fast service. Kept me informed when my gift vouchers were sent and when they arrived for my friends birthday. Would definitely use again.

Date of experience: February 22, 2024

Reply from Plants Galore

Thank you for your review, we are glad that you are happy with our service.


Rated 5 out of 5 stars

Amazing quality and speed

Delivered next day the most picture perfect Hebe Donna Britta. Plant is large (~35cm above the pot) bushy and all covered in beautiful blue/purple flowers. Amazing quality and speed, will certainly buy from this company in the future.

Date of experience: November 08, 2023


Rated 5 out of 5 stars

Azelea

Ordered a 3L azelea as a gift. I couldn't find this particular variety anywhere else. Delivery took a little longer than I expected (only a week or so), but when I called the garden centre, the delay due to cold Spring weather was explained. Staff very professional and friendly. It is a beautiful, lusciously healthy plant, and the recipient is very happy. I will happily order again in future.

Date of experience: May 17, 2023


Rated 5 out of 5 stars

A very professional & reliable organisation.

I was very impressed with the professional and efficient service I received when placing my first order with Plants Galore. They kept me up to date on when to expect the plant to be despatched and delivered - their communication was first class. The plant is Salvia ‘Madeline’, which is the name of my oldest granddaughter, and is beautiful, just like her. I would definitely recommend them.

Date of experience: October 19, 2023


Rated 5 out of 5 stars

Ann Pugh

For the 4th year running l have ordered bedding plants and hanging baskets from Plants Galore. I received my order 2 weeks ago for approximately 1500 plants and 6 hanging baskets. They were delivered within three days of my order and once again everything was wonderful. Of particular mention were the 600 bedding begonias even better than previous years (which have always been outstanding). The staff are so helpful and I would recommend Plants Galore to everyone - they can’t be beaten.

Date of experience: May 31, 2023


Rated 5 out of 5 stars

Don't usually bother to leave reviews but....

Don't usually bother to leave reviews but I really wanted to comment on the fantastic service and plants I've just received from Plants Galore. Amazing Quality plants - my husband is a nurseryman so I should know - delivered overnight in amazing packaging. THANK YOU

Date of experience: October 03, 2023