Survey of Citizen Service Centers

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• Background information on the project

The World Bank's Social, Urban, Rural and Resilience Global Practice is currently gathering insights about Citizen Service Centers, i.e. public administration entities which deliver a range of public services to citizens from a single physical location. The key idea of Citizen Service Centers is to provide government services to citizens in "one stop" instead of them having to go to different administrative bodies to deal with their request. Citizen Service Centers are sometimes called One-stop-shops, One-Window Service Offices, One-Door Service Centers, etc.

• Purpose of this survey

The purpose of this survey is to better understand the experience of Citizen Service Centers in a number of countries across the world. The information will be used to collect data about the challenges and opportunities of using this method of service delivery for municipal and central level administrative and public services.

• Survey design

This survey includes a total of 30 questions divided up into 6 sections.
It will take you an estimated 15-20 minutes to complete the survey.
We highly appreciate your cooperation.

Section 1: Basic information about the Citizen Service Center

1. Name of the Citizen Service Center:

2. City, country:

3. Website of the Citizen Service Center, if any:

4. When did the Citizen Service Center start to be operational?

YYYY

5. Where is the Citizen Service Center physically located?

(e.g. is it located in a separate building or housed within the Town Hall)

6. How accessible is that location?

(e.g. Is it easily accessible for persons with disabilities, but also more generally in terms of roads, public transport, opening times, etc.)

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