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Help Desk Quality Assurance Survey
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* Indicates required question
Name (optional)
Your answer
Email (optional)
Your answer
Time and Date of your call or email?
*
MM
/
DD
/
YYYY
Time
:
AM
PM
Did the support specialist greet you and give you his/her name if you called?
Your answer
Did the support specialist answer the phone in a warm and helpful tone if you spoke to them on the phone?
Your answer
Did the support specialist ask you questions regarding your issue? How helpful were those questions?
Very Helpful
Somewhat Helpful
Not Helpful
Clear selection
Did the support specialist assist you with resolving your issue? If not, did he/she create a work order to have a tech to assist you?
Your answer
How was the overall quality of the call or email experience?
Excellent
Good
Not Helpful at all
Clear selection
What are some things we could do better during a call?
Your answer
What is the name of the support specialist that assisted you?
Your answer
Would you like to be contacted regarding your experience?
Yes
No
Thank You! We strive to make your experience better!
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