Customer Success Benchmark Study

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Please provide your email address so that I can send you the results (your responses are 100% confidential and your email will not be used for any other purposes) *

What was your company's most recent annual revenue? *

Over $1B

$250M to $1B

$100M to $250M

$50M to $100M

$10M to $50M

$1M to $10M

Under $1M

What is your company's average annual contract value per customer? *

Less than $1K

$1K to $10K

$10K to $25K

$25K to $50K

$50K to $100K

Over $100K

What is your company’s uncapped wallet retention rate? (Uncapped wallet retention includes upsells, flat renewals, and downgrades. For instance, if renewed contract value increased from $100 to $105, then your uncapped wallet retention would be 105%.) *

Less than 40%

40% to 60%

60% to 80%

80% to 90%

90% to 100%

100% to 110%

110% to 120%

Over 120%

What market do you primarily sell into? *

B2C

SMB (Under $50M)

Mid-market ($50M to $1B)

Enterprise ($1B)

Other:

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