RGP Locally Hosted Multigym Customer Checklist Response-- Not for the RGPCloud
Please answer these questions prior to your pre check with Customer Support and please make sure you have read our RGP Multigym Customer Checklist:
https://support.rockgympro.com/hc/en-us/articles/360057048931-Checklist-for-deploying-multigym-access
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Email *
1) Name of your new location? *
What date is your gym set to open? *
MM
/
DD
/
YYYY
What is the name of the Contact Person for the precheck and final linkup? *
What is the Phone number of the person for RGP to call? *
Did you install RGP yourself? *
What make and model is your VPN hardware at each location? No VPN needed for Cloud deployments. If Cloud, please answer N/A *
Do you want RGP to export your Product list from Gym A to the new gym? This list includes all products in your db via DE->Manage->Products *
If yes to the Product Import list, please let us know which facility to export the list from.
If yes to Product Import list, should we include your INACTIVE products?
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Do you want your Retail Inventory Linked between Locations? *
If yes to Linked Inventory- do you want to enable the feature-Force Replicate Inventory Items? When an Inventory Item is created/added to one location the item will be replicated to ALL databases.
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Please describe any differences with the sales tax in your new location from your old location. This is only needed if you will have your inventory linked. *
What Facility Access Rule will you use as a Default setting for your memberships and Punch Cards at all your locations? *
Is your digital waiver good at all Locations? *
If you answered No  to the above question--RGP will contact you, as one waiver is best for all gyms.
Have you setup a credit card merchant account with RGP Stripe Custom or OpenEdge to process monthly recurring EFT memberships via RGP billing? (Stripe Custom available in the US, CA, UK, IE, EU, AU, NZ, SG, and HK) (OpenEdge is US and CA only) *
Copy EFT dues when transferring Customers between facilities? Available with Stripe Custom billing and OpenEdge. *
If yes, to the above question, Stripe Custom will have this feature enabled automatically - you don't have to do anything. If using OpenEdge have you contacted them to enable sharing credit card aliases between facilities? Here is a link on how to setup this feature: https://support.rockgympro.com/hc/en-us/articles/360056592072-Multigym-Customer-Alias-Credit-Card-Transfer *
To use the Online Membership Change form, your billing date has to be the same for all locations, and Alias sharing (if with OE) has be enabled. Do your billing dates match at each facility? *
What is your Billing Day of the Month set at for each facility? *
Allow Gift Cards to be transferred between facilities? *
A copy of your responses will be emailed to the address you provided.
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