Customer Satisfaction Index (2017)
UTM is constantly striving to improve the quality of our services to the customer and are sincerely interested in your feedback and suggestion. We would be grateful if you could spend a few minutes to answer this survey.
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UTM Campus *
You are customers to *
SECTION A : RESPONDENT PROFILE
Gender *
Respondent Category *
Status *
Nationality *
Frequency of dealing with office / division *
SECTION B : PROVIDED SERVICE *
1
2
3
4
5
Feedback < 1 working day
Action taken < 3 working days
Accuracy of information
SECTION C : OFFICE ENVIRONMENT *
1
2
3
4
5
Space enviroment
Signange
Customer's Security
SECTION D : FACILITIES *
1
2
3
4
5
Facilties for the Disable (OKU)
Parking space for vehicles / bicycles
Washroom
SECTION E : STAFF *
1
2
3
4
5
Service
Communication
Competency
SECTION F : ICT SUPPORT SYSTEM *
1
2
3
4
5
Accessibility
Problem solving
Up-to-date website
SECTION G : LABORATORY / STUDIO / LECTURE HALL /  LECTURE ROOM *
1
2
3
4
5
Equipment / machinery / Furniture
Teaching aids
User safety
SECTION H : GENERAL FACILITIES *
1
2
3
4
5
Cafe / Kiosk
Lounge
Prayer room
SECTION I : EVENT FOR ACADEMIC AWARD 2017 *
1
2
3
4
5
Place
Food
Tentative program
APPRECIATION / SUGGESTIONS / COMMENTS
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