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Practice Quiz 16A
Complete the following quiz for the lesson: Balanced Scorecard
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Measures in which of the following scorecard perspectives are NOT typically considered "leading" measures
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1 point
Internal Business Processes
Financial
Customer
Learning and Growth
Strategic Learning is
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1 point
The process of selecting targets for various performance measures on a balanced scorecard.
The process of learning about the different components of a balanced scorecard
The process of testing the hypothesized causal relationships in a balanced scorecard strategy map, then adjusting the strategy as necessary
The process of sitting down with management to decide what the mission statement is for the organization.
Which of the following best describes the common measures bias:
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1 point
The tendency for people to replace the abstract concepts they really care about (like a strategy represented on a balanced scorecard) with measures
The tendency for people to evaluate evidence in ways consistent with their preferences
The tendency for evaluators to ignore measures unique to individual subunits when using the balanced scorecard to evaluate performance
The tendency for managers to fail to implement a balanced scorecard properly in an organization
Which of the following are possible outcomes when using a balanced scorecard:
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1 point
One strategic objective can influence two or more other strategic objectives
A strategic objective can be represented by two or more performance measures
All of the above are possible outcomes when using a balanced scorecard
One performance measure can be influenced by two or more other performance measures
Strategic objectives are
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1 point
Usually action-oriented ("Become X," "Increase Y")
ALL of these options
Short statements defining the purpose of some of the actions taken in the organization
Often linked together to form the strategy map for an organization
Which of the following is false:
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1 point
Over half of the major companies in the world use some form of the balanced scorecard
The balanced scorecard is one of the top-ten most popular business tools
Use of some version of the balanced scorecard is required by generally accepted accounting principles (GAAP)
The balanced scorecard is used by organizations all over the world
Which of the following best describes the balanced scorecard:
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1 point
The balanced scorecard is a strategic performance measurement system that is used extensively worldwide and helps to align strategy with key performance measures
The balanced scorecard is an organizational chart that shows the hierarchy within an organization
The balanced scorecard is a fad from the mid-1990s that has begun to fade in popularity
The balanced scorecard is a collection of possible strategic initiatives that management is considering implementing
An immediate predecessor to the modern balanced scorecard was called a "dashboard," and was
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1 point
Used by the French in the 1950s
Used by Apple, Inc. in the early 1980s
Used by cave dwellers
Used in ancient Greece
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