Visitor satisfaction survey – Tourist Office of Molsheim-Mutzig
Welcome on our online survey! You got in touch with our tourist office per telephone, mail, e-mail or fax. Since we got involved in / Since we endorsed a quality process, we would like to get your opinion. Therefore we would be really grateful if you took a few minutes to answer this survey: your answers would help us understand your needs and expectations, and thus improve ourselves! (your answers will remain confidential). The quality team of the Office of Molsheim-Mutzig
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RESPONSE TIME (Choose the means of contact)
Very satisfied
Satisfied
Not very satisfied
Very dissatisfied
Telephone
Ordinary mail
Fax
E-Mail
Clear selection
ATTITUDE OF TOURIST ADVISOR (telephone contact only)
Very satisfied
Satisfied
Not very satisfied
Very dissatisfied
Greeting
Manner and availability
Clear selection
COMPETENCE OF TOURIST ADVISOR
Very satisfied
Satisfied
Not very satisfied
Very dissatisfied
Understanding of your request
Reply suited to request
Redirection to other organizations if necessary
Clear selection
INFORMATION
Very satisfied
Satisfied
Not very satisfied
Very dissatisfied
Accuracy of information given
Encouragement to discover other tourist activities, events, sites...
Quality of documents received
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Tourist Office XXXX
Very satisfied
Satisfied
Not very satisfied
Very dissatisfied
Your overall assessment of the tourist office services
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Have you any comments or suggestions about the tourist office services ?
Have all your expectations been satisfied during your stay/trip in our region ? What else would you have liked to find ?
About you...
Your age:
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Your occupation
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Country
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