2018 Customer Satisfaction Survey

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The Purpose Of This Survey Is To Measure Customer Satisfaction Levels By Evaluating Cincinnati Gearing Systems' (CGS) Areas Of Strength And Opportunities For Improvement. This survey was sent to all prospects that have corresponded with Cincinnati Gearing Systems in 2018. If you submitted a quote this past year but did not place an order, you may skip to section D. Thank you in advance for your participation.

Email *

Company Name *

Contact Name *

Title

A. Company Satisfaction

Please rate the price of CGS' product(s) & service(s)

N/A

Very Satisfied

Clear selection

Please rate CGS' delivery time

N/A

Very Satisfied

Clear selection

B. Customer Service

Please rate your sales representative's availability

N/A

Very Satisfied

Clear selection

Please rate CGS' complaint resolution process

N/A

Very Satisfied

Clear selection

C. Please rate and compare CGS to similar companies

Please rate CGS' Customer Support

N/A

Much Better

Clear selection

Please rate CGS' Price

N/A

Much Better

Clear selection

Please rate CGS' Product Quality

N/A

MUCH BETTER

Clear selection

D. INQUIRIES

If you recently submitted a RFQ but did not place the order with CGS; please specify why CGS didn't receive the order. Select all that apply.

Price

Delivery, Lead Time

Past Performance

Quote Was Returned Late

Capabilities

Order Pending

Other:

E. COMMENTS

Please add any additional comments in the area below.

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