Floor Time True Or False

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Let's see if you already know some expectations of floor time.

1. I should call the office if I am going to be late for my scheduled floor assignment. *

2 points

True

False

2. I can call the office if I don't remember what my floor time schedule is. *

1 point

True

False

3. I should take vacations without informing the office or other floor time agents. *

1 point

True

False

4. I should wear street clothes while on floortime. *

1 point

True

False

5. I should answer the phone, "Yo! It's me." *

1 point

True

False

6. I should answer the phone, "This is John L. Scott (location), my name is (your name). How can I help you? *

1 point

True

False

7. If someone is not available I should ask if they have that agents cell number. I should NOT tell the client that an agent is on vacation, at lunch or in the bathroom. *

1 point

True

False

8. If I am having difficulty locating information I should ask for their name, contact number and email so I can get back to them. *

1 point

True

False

9. I should write any walk-in leads or call-in leads in the office roster. *

1 point

True

False

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