Anti Money Laundering problem limited account

[tncatnims90]

Hi there! I have received a larger amount of money in to my PayPal account and now it`s limited.It says :

• Feb 29, 2016: You have received €2,500 or more in total payments to your PayPal account in this calendar year. PayPal is required by law to comply with European Union Anti-Money Laundering regulations by collecting information from customers when they reach this limit. Until you provide us with the information we need your account will be limited. You won't be able to send or withdraw any money using PayPal, however, you may still be able to receive payments. Please go to the Resolution Centre for more information on what you need to do. When PayPal limits an account, your funds may be held until we've confirmed your identification as per the User Agreement.

(Your case ID for this reason is PP-004-635-234-765.)

I have uploaded the national ID card front and back and 2 kinds of proof of adress.It`s still limited.Why?Thank you!

[kernowlass · Accepted solution]

Only customer service can answer that one but maybe they haven't processed your information yet.

[tncatnims90]

I understand.So I will wait then.Thanks

[newusa]

Ok, how long it take be ? Because i am waiting about a mount ? Thank you for help !!!

[tncatnims90]

I waited about 72 hours.After that my account was restored.

[newusa]

Hello i receive a mail , but i not sure its from paypal

Dear Client,

We routinely review account activity in the PayPal system. When we reviewed
your account, we noticed that your activity violates some of the agreements
you have with us.

Because of this, we’ve temporarily Locked accounts and can no longer offer our
services to you. You’ll still be able to log in to view your transaction
history, but you won’t be able to send or receive payment.

What’s the problem?

You're only allowed to have one personal and one business account. In
addition, we noticed one or more of the following problems:

1. You provided information that we believe was false, inaccurate, or
misleading; or

2. You sent or received money that was potentially related to fraudulent
activity; 

Our decision was based on terms outlined in these agreements.

What to do next?


If you think that we temporarily Locked your accounts in error, you may
appeal this decision.  reconfirm your information we  need you to provide some

information to process your appeal,

Yours sincerely,
PayPal

BUT WHEN I PRESS CONFIRM NOW IeXPLORER  say that site is dangerous !!! Please advise !!!

[CrossComponents]

Call PayPal!

Emails that begin with "Dear Customer" or "Client" or anything non-specific (as in not your name or your company name) is most likely a phishing email.  You should submit that to PayPal via this email:  spoof@paypal.com

Be sure to include the message headers so they can track where it originated.

Regards,

Tara

[TempUser011916]

scam email if this is how it's written..