Technical Support Coordinator fot careem in Dubai, United Arab Emirates
ABOUT THE ROLE
Supreme Customer Service is fundamental at Careem, and we want to wow our customers every time! The purpose of the Technical Support Coordinator role is to assist the Product department in doing just that. You will be responsible for making bold decisions and working in an agile way in order to deliver a first class service when dealing with technical support issues and functional documentation. Key responsibilities include:
- First response to customer technical queries, usage problems and complaints, ensuring that the communication is consistently efficient, prompt, professional and exceeds customer expectations
- Ensuring all customer interactions adhere to our internal quality standards and SLA’s
- Documenting and organizing internal trainings around functional features of Careem state of the art technology
- Working collaboratively with other colleagues within the departments to resolve functional issues and agree on any support initiatives
Requirements
The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative. Additional qualifications include:- Ability to get hands-on in a complex operational environment
- Ability to manage multiple tasks and work to tight deadlines
- Process orientated, highly analytical and a logical thinker with a good attention to detail
- Ability to effectively trouble shoot problems and work collaboratively within a team environment
- Good communication skills and ability to conduct trainings to different stakeholders
- Good technical proficiency, literacy skills and a competent computer user
- First Experience working within the technology industry/start-up environment is highly desirable
- Educated to BS/MS level (or equivalent) within a subject relevant to the position such as computer Science or Engineering
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