CSG Pay Inmate

i have been using this app. for over a week now, it was apain trying to do the initial account set-up myself but i finally called the customer service # listed in the app. & was taken care of by a very friendly & most helpful representative. she had my account set up w/deposted funds ready for use in 10-15 min. the app is super easy to use,takes only a few seconds to check your balance.call info, as well as adding money to acct. The rate of charge per minute on the collect call acct. is great.

Worst app ever. It keeps declining my card and locking me out of my account supposedly because my billing address doesn't match the listed address that's on the account. I have to wait 12 hours for it to be unlocked. It's incredibly frustrating

I agree with others, the fees are too much. A lot of people are struggling and it's not our fault that we have a loved one incarcerated. It's not a beginner friendly app, that's for sure. Once you get the hang of it, it's not too bad. You can't use the same card more than once in a 24 hour per period, so that's inconvenient as well.