Welcome to the ITIL and IT Service Management Zone. Here you will find information, guidance and resources covering the whole gamut of ITIL issues and topics.
What is ITIL?
ITIL
(the IT Infrastructure Library) is essentially a series of documents
that are used to aid the implementation of a lifecycle framework for IT
Service Management. This customisable framework defines how Service
Management is applied within an organisation. It also aligned with the
international standard, ISO 20000.
How is it Organized?
ITIL
is organized into a series of five volumes (the books): Service
Strategy, Service Design, Service Transition, Service Operation and
Continual Service Improvement. These in turn describe a closed loop
feedback system that provides feedback throughout all areas of the
lifecycle. The volumes continue to provide a framework of best practice
disciplines that enable IT Services to be provided effectively.