Bay Alarm Medical Reviews

The Bay Alarm device was very helpful to have, because at the last, my neighbor's heart was failing and so she'd get up and try to walk to the bathroom and slide to the floor. She would push the button, and she couldn't hear them so she couldn't tell them because the thing was in the living room and she was in her bedroom. I'm the closest neighbor and Bay Alarm would call me, and I'd get up and go lift her up. She was only 110 pounds, so most of the time, I could lift her up and we were all right. My neighbor was going to get one of the necklace alarms that they could talk to her on, and that would have been fine but she passed away before she could do that.

I've been very satisfied with Bay Alarm. They're a very professional operation and they have been very responsive whenever I have pushed the call button. I started out with two units -- the little fob that I hang around my neck and the home unit, but I had no need for the home unit so I returned that to them. Unfortunately, there was some confusion when they set up my original connection with them. Somehow, they got my partner's name as the principal name to the account so when I wanted to send that equipment back, they said she had to sign off on it. There was real confusion around that and it took a couple of telephone calls on my part to get it squared away. They put the account in my name, which is where it should have been all the time, and took her name off the account. They got it settled and they gave me credit for returning the equipment.

My father is in his 80s and technology is problematic. He, in the beginning, was wearing the necklace at night to bed rolling over and setting it off. I got several calls at 1:00 in the morning. We would have to verify that he was okay. He is terrible about testing it. I try when I go see him to test it because he forgets or doesn't know what to do when it's gone off. It could not be any simpler. But he's 88. I don't know that he would have the wherewithal to use it if he was experiencing something that he could see as being a critical medical emergency. But I feel better having Bay Alarm Medical than I did before. We got an option now.

We received the devices and started using them. We have not had a real emergency during the time that we've had them, but we've had three false alarms just getting used to having the equipment and the button getting in the way when we're doing something else. The people have been very kind, considerate and understanding that mistakes are made. It's not a perfect system for us as well. It would be better if we could speak through the device that we wear rather than having to get to the main box in case of a real need. The need to answer a phone or get to the main box will prove to be a handicap. Besides that, we're satisfied and happy with Bay Alarm. Any time we've needed to be on the telephone with them, they've always been very helpful and courteous.

Having Bay Alarm, I'm no longer worried about falling or injuring myself or having a sudden heart attack because I just press a button and I get help. However, I was not happy with the way they introduced me to the system. I had to call up and ask a lot of questions to learn how to use it. When you test the device, the first thing that comes on is a recording that says, "If this is not an emergency, press the button again for several seconds." Later, I found out that you're not supposed to do this. Even though they tell you to do this, they then later on tell you not to do that. This is ridiculous. I had to have one of their people explain to me about it.

Sometimes, we'll be testing the Bay Alarm system and it takes a while before anyone responds. I’ve also got different responses from them recently. My mom's system kept going off for a while and she kept getting frustrated. I wasn't near her but I knew she was okay. I was out of town at the time and I asked them if they could put it on hold for two weeks until we could take care of everything. At first, they told me that it couldn't be done, so I was upset. Then I asked them something about talking to a manager and they told me that it could be done. They transferred me to someone else who told me that they could put it on vacation mode for two weeks. But it still kept going off and they kept calling.

I liked Bay Alarm Medical's price and reviews. They recommend we do a test once a month. We've done that, and it was within a minute.

Bay Alarm Medical's price is right for what my mother needs. It's a great product. Their service reps are great as well. I get notified when her power goes out. The unit is supposed to be tested every month but she's not as diligent about doing that, so sometimes I go over there and do it. I've also had to speak to them when she switched the credit card for her automatic payment.

I like Bay Alarm's customer service. I purchased the device for my father as he's having problems with occasional falls. He wears his device around the neck. It's working really well for him. I didn't think he'd want one but he likes it. Overall, Bay Alarm has very good customer service. They've got very good monthly rates, and it's easy to use their system.

Bay Alarm does what they say they're gonna do. My family got the device for me as a Christmas present, and then I'm paying for it now. It's expensive. I didn't realize that the kids had paid that much and I'm paying for it now. My family think I need it. I don't think I do. So, I'm not really satisfied. When I wear this thing around my neck, it breaks into the skin. It seems like I've always got a sore spot on my neck where I can always have a little scratch mark. Also, the wrist button is the ugliest thing they could ever make. It could have been made so much better than it was. I don't wear it. I have it with me all the time, but I got it so that it won't go off.