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How to fix iTunes won't recognize iPhone iPod

Jan 7, 2016 10:12 pm / Posted by Nelson Peter to Mobile Guides CategoryFollow @MacDVD_Studio

If you are an iPhone or iPod user, you might have this problem. After you upgraded to the latest windows 10, iTunes cannot recognize your iPhone or iPod touch any more. And you can't sync your iPhone or iPod with iTunes. That's really frustrate. Don't worry, here is a step by step guide will show you how to fix the iTunes problem.

iTunes won't recognize iPhone iPod

Step 1. Make sure you have the latest version of iTunes, or you can download it from apple.com for free.

Step 2. Go to "windows control panel" -> "Hardware and Sound" -> "Devices and Printers".

Step 3. You will find your iPhone or iPod displayed as "Unspecified section" here. Right-click it and select "Properties".

iTunes won't recognize iPhone iPod

Tip: If you can't find your iPhone or iPod listed here, please make sure you connect the device to computer properly, and you have selected to trust this PC on the device.

Step 4. Go to the "Hardware" tab, and click the "Properties" button.

iTunes won't recognize iPhone iPod

Step 5. Go to the "General" tab, and click the “Change settings” button.

iTunes won't recognize iPhone iPod

Step 6. Go to the "Driver" tab, and click "Update Driver" button

iTunes won't recognize iPhone iPod

Step 7. Choose “Browse my computer for driver software“.

iTunes won't recognize iPhone iPod

Step 8. Select “Browse…” then navigate to “C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers“. If you don’t have this folder, check in “C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers“.

iTunes won't recognize iPhone iPod

Step 9. Click "Next" and close. That's all. Your iPhone or iPod should be recognized by iTunes automatically.

If this method still not works for you, I'd recommend TunesGo to help you manage your iPhone or iPod files. It's a powerful alternative to iTunes. You can use it to transfer, delete, upload, copy files between your iPhone, iPod, iPad, iTunes and computer.

Download iTunes Alternative TunesGo for Mac Download iTunes Alternative TunesGo for Win