Aeria Games is one of the largest Publishers of PC and Mobile games in Europe, the US and Latin America. Since our start in 2006, we have created a company where people from over 40 countries work, think and play together in an environment centered around a passion for games and an entrepreneurial mindset. In 2014, we joined forces with the German media corporation ProSiebenSat1, enriching our portfolio and growing our player base. We are home to a community of over 60 million gamers and offer a diverse catalogue of titles including such hits as A.V.A., S4 League, Immortalis, Goal One, and Aura Kingdom.
We offer rewarding career opportunities, training and possibilities for personal development, competitive salaries and a fun working environment right in the heart of Berlin. Shiatsu massages, German and English lessons, a value system that rewards risk-taking and initiative, and a great team spirit – that’s our company culture. If you are looking for a challenge within a fast-growing international company – we are looking forward to your application!
Game Master/Customer Support Representative (m/f)
(French + English)
Your Responsibilities:
- Communicate with customers to understand their needs and demands
- Answer e-mail customer support tickets in a professional manner
- Manage and promote in-game and forum events
- Ensure that every player and character gets a bit of the spotlight
- Write compelling error-free texts to increase player participation or sales
- Maintain a fun and cooperative gaming community
- Test and write bug reports for content in development
- Evaluate upcoming games and provide feedback
- Work in a team and share information across multiple international teams
Your Qualifications:
- Experience in customer support
- Experience with and passion for online or mobile games
- Mother tongue is French and English skills at native-speaker level
- Good other language skills is beneficial
- Experience in growing or moderating an online community is a plus
- Ability to handle difficult customers in a polite, professional manner
- Experience in sales is a plus
- Willingness to work during peak gaming hours: nights, weekends, holidays
What we offer:
- A casual, fun and energetic work environment in a fast-growing company in the very heart of Berlin (Kreuzberg)
- A challenging job with lots of responsibility and freedom to grow professionally and acquire new skills
- A very international team of fun and passionate colleagues
- Regular company parties, Shiatsu massages, German lessons and a proper gaming room