SONY

1. Product development/sustaining management & ODM management for display products. 2. Design concept and requirement development. 3. Cost/competition/pricing analysis. 4. Design review for new product. 5. Managing market issue analysis after model launch.

1. Software development/sustaining management using ODM for display products. 2. Software requirement development. 3. Software release schedule management. 4. Software design review and validation. 5. Software defect management.

1. 負責門市營運管理及活動提案規劃。 2. 協同團隊達成業績目標及KPI績效。 3. 營運報表製作及P/L分析管理。 4. 活動舉辦統籌及任務分派。 5. 建立與客戶的關係並維持。

1. 顧客關係管理及維護。 (全方面收集顧客意見反映，包括客服中心電話/郵件/文字客服，服務站維修案例、Sony Store官網、行銷活動、銷售人員反饋意見及社群網路等) 2. 顧客服務流程管理及強化。 (增進了解顧客需求及提高顧客服務滿意度) 3. 客訴案件協商及處理。 4. 協助顧客服務部門其他相關專案。

1. 協助區域零件中心進行維修備品數量的規劃及管理。 2. 監控維修備品的運送成本及供應時效，異常狀況示警。 3. 監督退料作業處理時效及品質維護。 4. 協助產品問題分析、維修資料彙整等業務。 5. 支援售後服務費用的分析與統計工作。

1. Managing product category‘s overall business in Taiwan market and to realize targets in the sales volume, profit, and share. 2. Propose and discuss future product lineups and roadmaps with HQ to continue business growth in response to local customer demands. 3. Analyze detailed market trends in different segments including feature/channel/price/competitors then propose an overall business plan in monthly basis. 4. Develop an annual sales plan and marketing budget(P/L). Monitor and control category‘s business P/L and inventory status every month. 5. Frequent communications with professional videographers to understand customer trends and product feedback.