Top critical review
1.0 out of 5 starsonly opens 50% of the time + warrantee is difficult
Reviewed in the United States on January 25, 2018
do NOT buy this lock!
Today I had a very early morning and it was raining. I unlocked my bike without a problem and rode to work. Upon arrival I tried to open the lock again in order to safely lock my bike. After about ten minutes of trying to turn the key to open the lock, with extreme frustration while standing in the rain, I smashed the side of the lock on the pavement (there is now a dent) and the lock could now be opened using the key! All it took was a smash on concrete. Obviously this isn't a sustainable solution, I can't be smashing your lock every time it needs to be opened.
I tried to return this piece of junk but the website is so bad that you can't submit a customer service request. I tried two different browsers, still nothing. Also the "attachment" button fails every time I try to add the receipt (even in different file formats). Googling I couldn't find the email address or a phone number to contact. Well great. I posted on their twitter page, no response yet. Eventually I found a website (Zendesk ?) that allowed me to submit my warantee request.... still waiting on a response.
I don't expect I'm going to get a refund anyways because I hit the lock out of frustration. But at the very least, please don't put yourself through what I did. Don't buy this piece of garbage. I'd suggest not buying kryptonite either since they clearly do not make it easy to return a defective product.