23055 comments found.
Hello, I have your plugin by buying Qode Bridge theme, where it was included. I’ve updated my websites to SR7 engine and my issue is that the background color in the slideshow area, which is visible before the first slide is drawn, is changed from white to black. This is is disturbing, since my websites have a white background overall. Before the first slide is displayed, now I can see a black rectangle for a few seconds, instead of the original white color.
Before first slide, SR6 engine: https://prnt.sc/Bdu-IAzHThol
Before first slide, SR7 engine: https://prnt.sc/_jZWtni9lIBb
I also noticed, that I have to wait about 1 second more time to see the first slide with the SR7 engine, thus I can see this black rectangle for a longer time. I did not find any option, where I could change these values in the slideshow editor.
Hello Weigertj,
Thank you for reaching out. The feature you’re referring to is the Module Background color, and you can adjust it in the slider Module General Options. Navigate to Layout > Module Background > BG Color. From there, you can choose transparent, white, or any other color you prefer.
Best regards, KC
Cheers from the team @ ThemePunch
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Hello KC,
just found it before you posted the solution. 
I tried it earlier, too and I did not understand, why it did not work. The background color in Module Background was white (#ffffff), actually!!! That’s why it is white in SR6. Then in SR7 I tried to change it to black, save it, then back to white, then it worked! It became white, finally! So this is actually a bug with the migration in some cases.
Best Regards, weigertj
Why my slides takes forever to load? i only see the spinning icon . See screenshot. https://prnt.sc/dqbQn_FlMrSq please provide a solution
Hi NoWadmin2
Thanks for your message. Kindly email us at help@sliderrevolution.com and we’ll check this out for you asap!
Best regards, KC
Cheers from the team @ ThemePunch
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Will do. Thanks
Just like “cmarcc” stated, the update schedule is insane!
Version 6.7.4 (16th April 2024) Version 6.7.3 (12th April 2024) Version 6.7.2 (11th April 2024) Version 6.7.1 (8th April 2024) Version 6.7.0 (5th April 2024)
Perhaps a Release Plan would help your user experience. It is great the development is fast and furious, but it has been unwieldy.
I also notice that in the release notes, everything is listed as a Bug Fixes, and yet, PatchStack has been identifying Security Vulnerabilities. Can you please include these as well.
Thanks for your consideration.
Hi PTaubman,
Thank you for your feedback! We truly appreciate your input regarding our update schedule and the clarity of our release notes.
We understand that the frequency of updates may seem overwhelming, and we apologize for any inconvenience this may have caused. Your suggestion for a Release Plan is duly noted, and we’ll explore ways to provide more transparency and predictability in our update schedule to enhance user experience.
Regarding the categorization of fixes in our release notes, we acknowledge that listing everything under “Bug Fixes” might not adequately communicate the full scope of changes. We’ll take your suggestion into account and include a separate section for addressing Security Vulnerabilities in our release notes moving forward.
Your feedback is invaluable in helping us improve our product, and we’re committed to delivering updates that address user concerns and enhance overall satisfaction. If you have any further suggestions or concerns, please don’t hesitate to let us know.
Best regards, KC
Cheers from the team @ ThemePunch
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I’m really loving how Slider Revolution is running on the SR7 Engine. I’m currently using the Masonry Gallery Carousel as my landing page to showcase some of my work and I noticed before you updated the engine, the carousel wouldn’t scale correctly on Monitors larger than 27 inches. But once I updated to the SR7 engine, it not only scaled properly it was loading much faster. However I’ve noticed a quick, when I mouse over some of the images they’ll transition to a solid grey color before they show the caption overlay and image. Others don’t have that problem and transition to the overlay smoothly. Is anyone experiencing this issue?
Thanks in advance.
Ray
Hi Ray,
Thank you for reaching out. We’d like to examine your slider. Could you please send us an email at help@sliderrevolution.com so that we can investigate further for you?
Best regards, KC
Cheers from the team @ ThemePunch
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Thank you so much for getting back to me, I’m about to send you an email and you should also receive an email from my website on the temporary account I’ve set up for you. Thank you KC.
Ray
Is there a way you could plan the releases a little better? This is the fourth release in April. It’s great that the plugin is well supported and maintained, but it’s hard work to keep with the rhythm! Thanks.
Hi cmarcc,
Thank you for your feedback. We appreciate your dedication to staying updated with our plugin releases. We understand that frequent updates can be challenging to keep up with, and we apologize for any inconvenience caused. We’ll certainly take your suggestion into consideration as we plan future releases to ensure a smoother experience for our users. Your support and feedback are invaluable to us. If you have any further concerns or suggestions, please feel free to share them. Thank you for your understanding.
Best regards, KC
Cheers from the team @ ThemePunch
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Latest version (Version 6.7.2 11th April 2024) broke my site. Refused to execute script from ’/wp-content/plugins/revslider/public/assets/js/libs/three.min.js?ver=6.7.2’ because its MIME type (‘text/html’) is not executable, and strict MIME type checking is enabled.
Hi lowegreg,
Thanks for your message. I need more info on this matter. Kindly email us at help@sliderrevolution.com and we’ll check this out for you asap!
Best regards, KC
Cheers from the team @ ThemePunch
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I think the issue is with the Code Canyon down the file. The zip file is missing files that were previously included (e.g. three.min.js).
Hi lowegreg ,
Looks like the issue is isolated to your side for some reason. Could you download the plugin from our Website here https://account.sliderrevolution.com/portal/ and see if it works for you?
Best regards, KC
Cheers from the team @ ThemePunch
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Sorry guys…... VIRUS detected again. Yes I have the last versions of everything
Hi MarioRocha,
Thanks for your reply. Could you please share some screenshots of the report and email it to kc@sliderrevolution.com ? Then, I will forward this again to our devs for a second look. Keep in mind that our latest version is currently v6.7.2. Also, the mentioned detection was a false positive from Windows Defender and please make sure your Windows Defender is up to date.
Best regards, KC
Cheers from the team @ ThemePunch
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It work now. It made the download without problems
Reading the comments about virus detected in the installation makes me a bit concerned of updating right now. Has this been addressed in version 6.7.1?
Hello IAmHR,
the mentioned detection was a false positive from Windows Defender and addressed with the 6.7.1 Update, if your Windows Defender is up to date, this should also no longer popup.
Either way as this is a false positive and our plugin was tested by external companies for their security. It is safe for you to update to the latest version.
Kind Regards,
ThemePunch
Thanks for the fast and assuring reply!
VIRUS detected again in version 6.7.1
Hi MarioRocha,
Thanks for your message. We are aware of this and an update will be available soon to address this. Kindly email us at help@sliderrevolution.com for further assistance.
Best regards, KC
Cheers from the team @ ThemePunch
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Just tried to register my key, but says it’a activated somewhere else…where can i see where it is registered, so that I can deregister that side? or can you deregister?
Hi webyteit,
Thanks for your message. Kindly login to your account portal here https://account.sliderrevolution.com/portal/ to manage your purchase licenses. Here is an article to migrate from Envato https://www.sliderrevolution.com/faq/how-to-import-codecanyon-licenses/ . If you need further assistance, could you send it to this email instead? help@sliderrevolution.com
Best regards, KC
Cheers from the team @ ThemePunch
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I just renewed support, but it’s not syncing on your site to submit a ticket.
Hi jmarie216,
Thanks for your message. It could take sometime for your purchase status to be updated in our system. But you can always reach us out via email at help@sliderrevolution.com and we’ll attend to you asap!
Best regards, KC
Cheers from the team @ ThemePunch
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VIRUS detected in your last download
Hi MarioRocha,
Thanks for your message. I’ve forwarded your feedback to our devs for a second look. To follow up on this, please email us at help@sliderrevolution.com
Best regards, KC
Cheers from the team @ ThemePunch
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Its ok now. No VIRUS found. Thanks
Hello, Wacatac.H!ml virus detected when downloading the last version of your plugin today !
https://1drv.ms/i/s!Aif1PELO0ACsus48yvSfKzgYUGXl4Q?e=yyz91r https://1drv.ms/i/s!Aif1PELO0ACsus4-0gtylkLu-W9bbQ?e=XiElQpBest,
Hi rilo,
Thanks for your message. I’ve forwarded your feedback to our devs for a second look. To follow up on this, please email us at help@sliderrevolution.com
Best regards, KC
Cheers from the team @ ThemePunch
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Hello, ok thx why do you need me to send you an email ? I have no more to say. Just waiting for you to confirm it’s fixed. Best
Hi can you please re-activate my license I try to activate it on my new website I get error saying it is activate allredy … but I cannot acces that website he doesn’t existe anymore thank you
Hi SylvieGod,
Thanks for your message. Kindly login to your account portal here https://account.sliderrevolution.com/portal/ to manage your purchase licenses. Here is an article to migrate from Envato https://www.sliderrevolution.com/faq/how-to-import-codecanyon-licenses/ . If you need further assistance, could you send it to this email instead? help@sliderrevolution.com
Best regards, KC
Cheers from the team @ ThemePunch
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Hi,
I have purchased your plugin à couple years ago and now I can see it on my download section ! Any idea why ?
Thanks
Hi TheAppsAdvisor,
Thank you for reaching out. According to your profile, it appears that you haven’t purchased the Slider Revolution Plugin. We recommend contacting Envato Support for additional assistance. Alternatively, please verify the email associated with your account to ensure it’s the correct one used for purchasing the plugin.
Best regards, KC
Cheers from the team @ ThemePunch
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I can’t reset my key even I tried to do it through your support portal, also I did de register the key from the website I was testing on! and my support is expired so I can’t submit a ticket! Please help
Hi Mellardo,
Thanks for your message. Kindly send us an email at help@sliderrevolution.com and we’ll check this out for you asap!
Best regards, KC
Cheers from the team @ ThemePunch
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Will you continue updating the plugin in the future or will it no longer have updates?
Hi carlosaqua,
Thank you for your message. We assure you that we will continue to provide updates for the plugin. If you have any other concerns or questions, please feel free to email us at help@sliderrevolution.com
Best regards, KC
Cheers from the team @ ThemePunch
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Hi, thanks a lot!!
Hello, I bought this plugin, but it is not a premium plugin. It requires an upgrade premium. How I get a premium plugin like I bought ?
Hello suuforest,
Thank you for reaching out. I’ve noticed that you possess a valid license key on CodeCanyon. Your license is a lifetime one, granting you access to download the latest version from your account dashboard at this link: https://codecanyon.net/downloads . Afterwards, please follow the guidelines outlined here: https://www.sliderrevolution.com/faq/how-to-import-codecanyon-licenses/ to import your license keys into our new account dashboard.
Best regards, KC
Cheers from the team @ ThemePunch
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Hi.
Is it possible to add a portrait video? I’m using the “Project Carousel Template.” The only aspect ratio for video is 16:9 and 4:3. How do I adjust the video to match the portrait image ratio? And should I use an HTML5 or YouTube video for the best results? Thanks.
Hello dewwondm,
Thank you for reaching out. Please send us an email at help@sliderrevolution.com, and we’ll review your slider setup and continue our discussion regarding your needs.
Best regards, KC
Cheers from the team @ ThemePunch
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Hi,
Is there a demo slider which does the same as this “image slide/overlap on hover” effect?
https://www.scania.com/ukThanks
Hello bluesboy,
Thank you for contacting us. You may want to explore this slider https://www.sliderrevolution.com/templates/urban-street-skate-slider-for-wordpress/ to determine if it meets your requirements.
Best regards, KC
Cheers from the team @ ThemePunch
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Thanks. I don’t think this is close enough to what I’m looking for, plus it’s a bit too edgy.
Would this be the closest slider with a “hover for revealing more info”, without having to load a new slide?
Hello bluesboy,
Thank you for getting back to us. Since the “hover for revealing more info” slider type isn’t widely requested, I’ll include it in our feature requests. This way, our designers can review it and potentially incorporate a slider that aligns with the design you’ve requested.
Best regards, KC
Cheers from the team @ ThemePunch
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Thanks.
