RiskUKNovember2017

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Security in the Transport Sector: Access Control Case Study Transport for London (TfL) is the integrated transport authority responsible for delivering Mayor of London Sadiq Khan's strategy and commitments on transport. The organisation runs the day-to-day operation of the capital’s public transport network and manages London’s main roads. The services it operates include London Underground, London Buses, the Docklands Light Railway, London Overground, TfL Rail, London Trams, London River Services, London Dial-a-Ride, Victoria Coach Station, Santander Cycles and the Emirates Air Line in Docklands. TfL is funded from fares income (the largest single source of its income) as well as advertising revenues, property rental and income from the Congestion Charge. In addition, there’s grant funding from the Department for Transport and the Greater London Authority as well as Crossrail funding (which, in 2017-2018, is largely being funded through the Community Infrastructure Levy and developers’ contributions). Borrowing and cash movements complete the funding picture. Every day, more than 31 million journeys are made across the TfL network. It’s a staggering figure, isn’t it? Each day also entails TfL working to make journeys easier through the use of technology and data. The organisation provides modern ways for customers to pay for its services through Oyster and contactless payment cards and provides information in numerous different formats to help people move easily around the city. As an integral element of the TfL network, London Underground has now been operational for 150 years and conveys over 1.265 billion passengers each year. Every one of those passengers is reliant upon the efficient running of the service to travel across the capital. Speaking on behalf of London Underground’s signals maintenance managers and their associated teams, Phil McCusker (signals maintenance manager – North Signals for London Underground) stated: “It’s our duty to make sure we have the right systems in place such that seamless journeys can take place. Everything must be done to create a safe and secure environment at all times.” Of course, that last point is particularly true in today’s turbulent times when the threat level posed by terrorism is currently set at ‘Severe’ by the Joint Terrorism Analysis Centre and when high profile locations such as London Underground stations can be the target of terrorist activity. The readers of Risk UK only need to look back on the recent incident at Parsons Green Station and, of course, the 7 July 2005 London bombings to highlight that fact. On The Right Tracks Arguably, no other city is as recognised by its transport system as London, with the capital’s famous red buses, black taxis and tube trains known the world over. Here, Ben Farrar assesses key and equipment management on the London Underground network in order to demonstrate how a considered ‘small detail’ can impact the smooth running of Transport for London for the benefit of staff and passengers Seamless experience As stated, alongside extending the network is an ambition on the part of TfL to make journeys easier through the efficient and effective use of technology and data. As journey processes become quicker, there’ll be a natural and growing expectation from passengers to see an increasingly seamless journey experience being created for them by TfL’s management. No-one likes delays at any stage, especially so given the recently-installed running of the Night Tube in the UK’s equivalent of the ‘city that never sleeps.’ The Night Tube runs on Fridays and Saturdays on the Victoria, Jubilee and most of the Central, Northern and Piccadilly lines. While for passengers these ‘seamless journeys’ mean that TfL must provide modern ways in which to pay and offer as much salient information ahead of journeys as possible, behind the scenes it’s all about establishing ways in which to improve the overall efficiencies of everyday operations, taking all detail into account. This includes what may seemingly be perceived as the smaller details, Ben Farrar: Market Development Manager at Traka UK 51 www.risk-uk.com