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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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AgathaV
in Printers Knowledge Base
11-01-2022
12:01 PM
6 Kudos
11-01-2022
12:01 PM
6 Kudos
...urn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, a...
by
EDBSOSA
in Printing Errors or Lights & Stuck Print Jobs
04-08-2024
03:40 PM
04-08-2024
03:40 PM
My printer has a cartridge problem that I am unable to clear even after changing the cartridge. It states that a cartridge is either missing or damaged. No damage is show to anything a...
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by
Deanc1960
in Printing Errors or Lights & Stuck Print Jobs
04-02-2024
02:08 PM
04-02-2024
02:08 PM
...ff the printer, unplugged it and left it overnight. When I plugged it back in and turned it on it then gave me a message that the yellow cartridge is damaged. It is a brand new cartridge that came from i...
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by
eric33609
in Printing Errors or Lights & Stuck Print Jobs
04-19-2024
01:58 PM
04-19-2024
01:58 PM
I just installed a brand new hp certified toner cartridge 125A Megenta and it failed while in the printer and dumped toner inside of the printer. The printer now will not feed paper and there i...
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by
Jz72
in Printing Errors or Lights & Stuck Print Jobs
04-25-2024
07:57 PM
04-25-2024
07:57 PM
I replaced the yellow ink cartridge that was empty and now I'm see an error that says "One or more of the cartridges seem to be damaged" and it's indicating the yellow one I just replaced. I tried (3...
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by
boygolf
in Printing Errors or Lights & Stuck Print Jobs
04-07-2024
04:44 PM
04-07-2024
04:44 PM
printer indicates cartridges are damaged. new HP cartridges were installed. still same error message. used a printer cleaner to clean the printing head, no clogs. reintalled printer head and cartridge...
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by
BrillSopps
in Printing Errors or Lights & Stuck Print Jobs
04-07-2024
02:17 PM
04-07-2024
02:17 PM
I've moved house. Printer well wrapped in box. When opening there was a flood of black ink. It has since pooled and congealed beneath the black cartridge but also spread elsewhere. Can I clean this u...
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by
Fabartist
in Printing Errors or Lights & Stuck Print Jobs
04-15-2024
12:14 PM
04-15-2024
12:14 PM
I am getting an error message that my Yellow cartridge is damaged. I have done all of the recommended steps to fix, including replacing the cartridge, on/off with power supply disconnect and c...
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by
nanabug7
in Printing Errors or Lights & Stuck Print Jobs
04-22-2024
07:11 AM
04-22-2024
07:11 AM
Printer wouldn't print, said I was "offline", I turned it off for 30 seconds, then turned on again and the message of "artridge failure" and the magenta cartridge was showing as damaged so I r...
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by
rosencoco
in Printing Errors or Lights & Stuck Print Jobs
04-03-2024
02:06 PM
04-03-2024
02:06 PM
My old HP Photosmart 7525 printer presents the error message "one or more cartridges missing or damaged". I replaced the indicated cartridge (564 Photo) with a new HP cartridge, cleaned the c...
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by
MartinTop88
in Printing Errors or Lights & Stuck Print Jobs
04-22-2024
05:11 AM
04-22-2024
05:11 AM
This error appears when the printer starts. Unfortunately, no power and reset does not help. What is the main cause of this error? What's damaged? are they a cartridge or a print head or some other e...
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- Microsoft Windows 11
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