UserConf Speaker Application!!
UserConf is a conference for anyone in customer support, customer success or product management. AKA everyone who's focused on retaining customers through awesome service and building great products with their users.

UserConf is very different from your average tech conference - our attendees have very specific skills and opinions. They already know what they do is important and they do a pretty good job already. Our attendees are seeking education, advice, and ACTIONABLE information that they might not already have from people who have real-life experience to share. We’re looking for your in-the-trenches stories, your failure stories, your head-slapping revelations that changed your business for the better.

If you’re interested in speaking at UserConf, please review the below info first.


=== THINGS WE DO NOT THINK ARE COOL===

- Is your talk about how important customer service is? Our attendees are among the elite of the support world, and already know this.

- Are you a professional speaker who doesn’t actively work with customers day-to-day? Our attendees DO this stuff all day. They need to hear from people with real work experience.

- Is your talk about how to treat customers nicely? All our attendees already do that, and they are very, very good at it.


=== THINGS WE THINK ARE COOL ===

- Do you have a great, unique story about customer care success or - even better - failure? Send it our way!

- Do you do something that is not widely accepted as a general practice (like offer “no questions asked” refunds or have all team members use nicknames)? Sounds fascinating!

- Do you have a story about how other departments and disciplines can affect customer happiness (like good UX design)? Tell us!

- Have you managed to scale your support practices through massive growth, disruption, etc? Show us your battle scars!

- Have you come up with an effective process for converting user feedback into smart product decisions? Let's hear it!

- Have you figured out a process to give support as much of a voice in the product roadmap as your executives? Kudos to you, can you come teach the rest of us?



Still not sure? Check out some of the previous UserConf talks: https://vimeo.com/cosupport

Think you’re a good fit? Use the form below to submit your talk.
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Speaker's name *
Speaker's job title *
Speaker's company *
Speaker's email *
Who are you nominating? *
Your name (if nominating someone else)
Your email (if nominating someone else)
How many UserConfs has the speaker attended. *
Short description (5-8 sentences) of talk (please be as specific as possible, and include numbers if you have them): *
If nominating someone else, write in why you think they'd be a good speaker and what topic you think the should cover.
What are the (up to) 3 things attendees can take away from your talk and implement at their own company? *
How much time do you need to cover the material? *
The best talks are the ones that cut out the fluff and get right to the point. What's the shortest amount of time you could do this topic justice.
Have you ever given this talk, or something very similar, before?
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How many talks have you given to an audience of at least 50 people?
What's the largest audience you've ever spoken in front of?
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