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Collection Encounter Survey
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* Indicates required question
Your Name
*
Your answer
Phone Number
Your answer
ERS Account #
Your answer
Your email address
*
Your answer
Please enter the name of the representative you worked with
*
Your answer
How would you rate your overall experience with ERS?
*
Very Satisfied
Satisfied
Unsatisfied
How would you rate the professionalism of your account representative?
*
Extremely professional
Professional
Unprofessional
Would you agree that your account representative treated you respectfully during your experience?
Yes
No
Clear selection
Please provide any additional comments that you feel would be helpful to our management team in our effort to provide positive collection experiences to our customers
Your answer
Would you like a manager to contact you regarding your experience?
Yes
No
Either way
Clear selection
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