Voice and Non- voice business process outsourcing


WISH TO HIRE: BA, BCOM, BBA, BSC, BCA, ITI, DIPLOMA, BE, MBA, MCA, OTHERS


JOB PROFILE & DESCRIPTION:
"Customer & Technical  Support Associate
Job Function : Customer Support
Experience : Fresher/6 months experience preferred
Specialization : Good Communication
Operations Level : Executive
Industry         : CRM/CallCentres/BPO/ITES
Location     : Indore
Salary       : Salary—2.04 - 3.5 lakh per annul
PG & Above : HSC/Graduate"


Date of Hiring(Tentative): 16 JANUARY 2016 SATURDAY

Joining: Immediate

KEY RESPONSIBILITY AREAS:
" Excellent Communication Skills In English
 Comfortable Working in Rotational Shifts
 Candidates With- Minimum 6  Months Of International BPO Experience
 Freshers with Excellent Communication Skills can be consider
Job Responsibilities
• Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
• To deliver service & resolution experience to all the customers
• Successfully resolve customer queries through CRM & Knowledge Base
• Document in detail all interactions with customers
• Effectively articulate information to customers
• Educate customers on products. Help customers to be successful
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
• Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS

Attitude
• Time Conscious
• Detail Orientation
• Flexible & Adaptability
• Patience
• Proactive
Behavioral Competencies

• Problem Solving
• Customer Focus
• Communication
• Learning Orientation
• Result Orientation"