Brennan JB7 Out Of Warranty Repairs
Fill out this form to book your out of warranty repair only. If your Brennan is still in warranty, has been repaired in the last 12 months or you have any other general enquiries please call our team on 01249 477010. Please DO NOT use this form for any purpose other than booking repairs as submissions are not monitored.
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IMPORTANT
Please note that if we do not receive your Brennan within 1 month (30 days) of you submitting this form, your booking will automatically expire and you will need to complete this form again.
Repair Times
Repairs usually take around 5-10 working days, depending on the amount of work required.
Your Full Name *
Telephone Number *
If your primary telephone number is a mobile then please enter it here and leave the mobile number section empty.
Mobile Number
Email Address *
Please note that this email address will be where we will send your invoice and confirmation emails. It is crucial this is correct otherwise this will cause delays in your repair.
Address Line 1 *
Address Line 2
Address Line 3
Town/City *
County/State
Postal/Zip Code *
Country *
Please note that if you live in the USA you can send your JB7 to our USA repair center. To do this please click on the following link: http://www.thebrennan.com/itemlist.php/clasrefr/units. For all other countries please follow instructions on this form.
Model *
Please select the model of your JB7. Please note that in some instances the box your JB7 came in may have "grey" as the colour, this is also known as metallic. To find out if you have a JB7 or JB7i please see what's displayed on the start-up screen after checking disk. The drop down box below includes every possible model and colour combination ever available. If you're not sure what your model is, please select the closest match.
Serial Number
This is not a required question but it will help us identify your Brennan easily if provided
Accesories
Please select any accessories you are including with your JB7 below. Please do not send any accessories that do not relate to the fault.
Please Describe How To Reproduce The Problem *
Please be specific and include as much detail as possible so that our engineers can replicate the fault.
No Fault Found Repairs *
Please first check our "No Fault Found List" below. Please note that if we receive your Brennan and no fault is found there will be a charge of £39.80 to cover assessment and logistics charges. Please tick the box below to confirm you agree to this.
Required
No Fault Found List
Please check the list of common no fault found problems below. You can also check out our self help documents by clicking the following link: https://goo.gl/TfqMwN

JB7 NOT POWERING ON - Please check your AC adaptor to see if there is a solid green light. If the light is flickering or not on at all, please check the fuse or if applicable, purchase a new AC adaptor.

JB7 NOT RECOGNIZING EXTERNAL HARD DRIVE - Please first ensure that your external hard drive is formatted to FAT32 Primary.

JB7 FREEZING WHILE IN "BROWSE ALBUMS" - Please first try a clean up. To do this you will need to go to: SETTINGS > MAINTENANCE > CLEAN UP. We recommend doing this 3 times.


JB7 ONLY PLAYING FIRST FEW SECONDS OF EACH TRACK - Please ensure that the play mode is set to "Normal Play". To do this you will need to go to: SETTINGS > PLAY MODE > NORMAL PLAY.
Instructions
1. Ensure you have filled out this form with as much detail as possible.
2. Backup your music if possible. (please note we cannot be held responsible for lost music)
3. Package your JB7 carefully in a box (some JB7's have been damaged in transit due to poor packaging).
4. Post to

Chris Killner
Brennan Repairs
13 Ermine Way
Sawtry
Cambs
PE28 5UQ

5. We will email you for payment when we have assessed your JB7.
6. Once payment is received we will repair your JB7 and return to you once complete.


***PACKING NOTICE***

Please DO NOT use a jiffy bag to send in your JB7, if the unit is damaged in transit whilst in a jiffy bag the courier will be unable to accept any responsibility for it. Please ONLY use a suitable box.

***ESD***

Please refrain from using polystyrene packing as it creates a large amount of static which can be harmful to internal components on your device and others in our workshop. If you have no other option than to use polystyrene please ensure is is in good condition and not snapped in half or falling apart.
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