Strongly Disagree
Disagree
Neither Disagree nor Agree (Neutral)
Agree
Strongly Agree
My favourite store offers a pleasing atmosphere of lighting and colour.
My favourite store is neat & clean, spacious and feels fresh.
I enjoy the AC’s cool/cosy warm environment and the music played at my favourite store.
The interior decor of my favourite store is stylish.
Window display at my favourite store is very attractive.
I can easily reach my favourite store and shop at my convenient time.
My favourite store is close to my home/ work place.
My favourite store does not provide proper parking space and it is difficult to enter and exit the store from the parking lot.
My favourite store is often crowded.
Store layout at my favourite store is convenient and it is easy to find what I need.
My favourite store offers adequate number of trial rooms.
I can keep my extra bag/luggage at the baggage counter of the store.
My favourite store never has in stock what I want to buy.
My favourite store offers a better variety of national brands than other stores.
My favourite store offers a lot of its own store brands/ private label brands.
My favourite store sells only high quality clothes/products.
My favourite store offers products in variety of sizes, colours and styles.
My favourite store offer products of latest style and fashion.
Prices at my favourite store are fair.
Overall the prices at my favourite store are high.
My favourite store has apparel (clothes) and accessories that emphasize my personality.
Employees at my favourite store are appropriately and neatly dressed.
Sales personnel at my favourite store are welcoming and attend me.
Sales personnel at my favourite store have enough knowledge to answer my questions.
I prefer to be attended by sales personnel of my age and gender.
My favourite store has sufficient payment counters for timely billing.
I can use credit/debit card for payments at my favourite store.
My favourite store offers gift wrapping services.
I feel that my favourite store tries to solve all my complaints.
I can easily return and exchange products at my favourite store.
Overall service at my favourite store is of high quality.
My favourite store provides an excellent overall shopping experience.
The store uses excellent visual display for its products/merchandise.
My favourite store offers special benefits to store members with loyalty cards.
My favourite store conducts promotional events and offers discounts during festivals.
Store promotions announced on TV/ newspapers are easy to find at my favourite store.
I shop at my favourite store because it is reputable and I trust the store.
My favourite store is old-fashioned.
My favourite store is meant for a particular section of society.
I would eagerly recommend my favourite store to my friends, relatives and colleagues.
I often boast about my favourite store.
I will buy products from my favourite store more often in the future.
I regularly buy products from my favourite store.
I feel loyal towards my favourite store.