How it works
You can request a free furniture collection using our online form at the bottom of the page.
You will need to tell us:
- what items you would like to donate
- your preferred collection date
- where we will be collecting from
- your contact details.
Your local BHF store will then contact you within 5 working days to agree a date.
This service is currently for collecting furniture and electrical items. We can accept bags and boxes of other small items, but only if you are also donating household items.
To donate bags or boxes of clothes, books, toys and smaller items, you can:
Before you start
To cover the cost of our collection service and raise funds, we need to be able to sell the items you donate in our shops. Our van crews will not accept items that cannot be sold.
This means items have to meet legal and health and safety standards, and also be in good condition.
Please check
By law, we cannot sell upholstered furniture in our stores without a fire safety label.
Upholstered furniture has cushioning, padding or fabric covering. Examples of upholstered furniture include sofas, mattresses and padded dining chairs.
If you are donating upholstered furniture to our stores, you must make sure that:
- there is a fire safety label firmly attached or sewn into every item you donate
- there are no rips or tears that expose the inner fabric, as this means it no longer meets fire safety standards.
Our van crews can't accept items that do not meet this criteria.
lf you need more help with fire safety labels, you can:
If you have a lot of large items to donate or are having a clear out, you may require our house clearance service instead.
To cover the cost of our collection service and raise funds, we need to be able to sell the items you donate in our shops.
This means items:
- should not have obvious stains, rips, marks or odours
- must work (particularly electrical items)
- must have all parts in place (for example, no missing doors on wardrobes, no missing drawers on a chest of drawers).
Our van crews will refuse to take items that we cannot sell.
lf you need more advice on item condition, you can:
For legal and health and safety reasons, we can't accept:
- washer/dryers and certain models of washing machines
- oil-filled heaters without a thermostat
- hard-wired electrical heaters
- children's items such as cots or prams
- ivory or fur
- upholstered items without fire safety labels
- used personal items
- safety equipment such as helmets or harnesses
- weapons, flammables or hazardous liquids.