Customer Service Team Lead with an excellent level of English


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Booking.com is the world leader in booking accommodation online with over 750,000 room nights booked each day. Booking.com is supported internationally by 150+ offices in over 50 countries around the world and work in over 42 languages.

As a Team Leader Customer Service, you will be working in the Customer Contact Center and reporting to Customer Service Manager. Your objective will be to motivate and Lead the customer service Team.

Your main responsibilities:

-Lead your team of around 15 team international team members
-Coach and support your team.
-Resolve escalated guest queries effectively;
-Identify, assess, and resolve performance issues with team members;
-Effectively manage conflicts and change with positive results;
-Analyze, plan, organize, control and troubleshoot work activities and processes.

We are looking for a person with the following qualifications, experience and skills:

Qualifications

-Excellent level of English plus another European language
-Bachelor's or Master's degree

Experience:

-Minimum 2 year’s management experience in an international environment
-Experienced with internet and travel industry
-Extended Call Centre Experience
-Previous management experience in an international organization
-Experience in hotel/travel industry is a plus

Soft Skills and Skills

-Enthusiastic and motivating Leader
-Exceptional communication and analytical skills
-Problem solving
-Sense of responsibility
-Independent and customer focused
-Proactive-hands on attitude
-Demonstrate passion for customer care
-People oriented

Other:

-Flexible and able to work various shifts if required
-Availability to relocate

-Competitive salary plus bonuses
-Work in an international and creative environment
-Relocation package
-Working in one of the following cities:Amsterdam, Berlin, Cambridge or London
-Benefits: Health insurance and pension plan discount, healthy catered lunch

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