Check how smartphone is changing the world of interaction, communication and shopping. How to indulge it as a major marketing channel for speaking with your customers.
The way of interaction with customers is changing, they are looking for a personalized environment where they can interact, communicate with a world anytime, anywhere.
With recent studies it has been observed that smartphone users are likely to use their devices in all environments for their major or minor tasks. It is the most reliable companion with that, they spent their most of the time.
Evolution of apps has also changed the world of shopping, communication. People are being very comfortable due to it's user experience, personalized medium of communication.
2. Success Factors
• Custom & Personalized solution
• Relationship
• Accessibility anytime, anywhere
• Compelling Experience
• Mobile Website VS Apps
• Device & platform where users spent their most of
the time
• Brand Loyalty
• Repeated Business
3. Mobile users & their Shopping Behavior
• More than 25% Smartphone users are going for online
purchase
• 80% of customers quit from mobile site due to bad user
experience
• Smartphone users spent their 89% time to access the media
through Apps, while 11% time on media through mobile
website
• 90% Young Smartphone users are interested in real time
promotions delivered to their Smartphone.
• 61% of Smartphone users only check first page of search
result
• After getting a mobile personalized mail, 55% users make at
least one purchase
4. Be Prepared
• Smartphone and Tablets are going to take over
• You need a completely mobile optimized site
• Mobile ads perform better
• People feel comfortable in purchasing from apps
than website
• Coupons & other in-store incentives works
• Research that starts from Smartphone leads to
purchase.
• Give Your mobile shopper an app & encourage
downloads
13. App or Mobile website?
• Can Your app take advantages of mobile phone
functionality
• Is personalization important
• Does user experience matters you
14. Interesting Facts
– Nearly half of consumers say they won’t return to a
website if it doesn’t load properly on their mobile
devices
– 64% of decision-makers read their e-mail via mobile
devices
– Over 50% of worldwide mobile device owners use
brand, product, or store apps, and 52% of those say
the apps increase their interest in buying
– Worldwide app store revenue is about 8.3 bn
– Marketers spent $4.4 billion on mobile advertising
in the U.S. in 2012. That figure doubled to $8.5
million in 2013; and that figure is projected to
quadruple to $31.1 billion by 2017
– Mobile internet access enabled by Smartphone's
and tablets has nearly doubled the amount of time
spent online since 2010
– 65% of US Smartphone users check their phones
within 15 minutes of rising. 64% check their phones
within 15 minutes of going to bed
15. Future Prediction of Apps/Mobile
Marketing
– Apps will be more personal
– Marketers will double down their marketing efforts
and cost as potential buyers are shifting from
desktop to mobile.
– Major communication, interaction and conversion
vehicle between businesses and customers
– More control will be in hands of customers
– Trend will be targeting each customer as a market
– Retailers will step up their efforts by incorporating
mobile into other parts of the customer journey,
including order fulfillment, payments, and loyalty
– mCommerce is going to blow
16. USA Office Address
Sphinx Solutions
181, Ridgeley
Avenue,
Iselin,NJ – 08830,
USA
India Office Address
Sphinx Solutions Pvt.
Ltd.
6th Floor, Cybernex,
399,
Shankar Seth Road,
Swargate,
Pune – 411047, M.H.,
INDIA
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Editor's Notes
Half of the consumers take action after viewing an mobile ad