Profits before patients: Care home residents subjected to horrific abuse went to A&E 76 times in three years - but private owner did nothing

  • Winterbourne View condemned by an independent inquiry for putting profitability before care
  • Residents attended A&E 76 times, yet no medics alerted the authorities
  • 'Hospital has become a case study in institutional abuse' - report

A care home where vulnerable patients were subjected to horrifying ‘institutional abuse’ put shareholder profit ahead of the ‘humane delivery of treatment’, a devastating report found yesterday.

An independent inquiry into the Winterbourne View scandal also revealed that residents of the home attended accident and emergency departments 76 times in three years – yet no medics alerted the authorities.

The report lambasted the local NHS, police, and health watchdogs for not acting on dozens of complaints by patients and their families dating back up to five years.

Scroll down for video

Inquiry: Panorama filmed residents at Winterbourne View being assaulted and bullied

Inquiry: Panorama filmed residents at Winterbourne View being assaulted and bullied. This poor woman was dragged across the floor in this undercover footage obtained by a whistleblower

Disgusting: Staff played games with the patients, shown here placing one person under furniture with the other sat in the seat above

Disgusting: Staff played games with the patients, shown here placing one person under furniture with the other sat in the seat above. Campaigners have warned that another scandal like this could happen again 

But some of the most scathing criticism was reserved for Castlebeck Ltd, the firm which owned the home – and was paid £3,500 a week by the NHS for every mentally ill patient placed in the home, which is technically classed as a secure hospital.

The report, by independent expert Dr Margaret Flynn, said the company ‘appears to have made decisions about profitability, including shareholder returns, over and above decisions about the effective and humane delivery of assessment, treatment and rehabilitation’.

It said Castlebeck – which is owned by a Swiss private equity group – ‘took the financial rewards without any apparent accountability’.

Secretive Swiss

Dr Flynn said: ‘Unwittingly, the hospital has become a case study in institutional abuse.’

The report was commissioned after Winterbourne View, which was on a business park outside Bristol, was exposed by BBC1’s Panorama last year.

An undercover reporter recorded secret footage of patients being abused by carers.

The video appeared to show sickening scenes of vulnerable residents being pinned down, slapped, doused in water and taunted.

Since the broadcast, Castlebeck has closed Winterbourne View, at Winterbourne in South Gloucestershire, and two other of its string of residential homes in the UK.

On Monday, Michael Ezenagu, 29, became the 11th ex-member of the home’s staff to admit offences relating to the ill-treatment of patients.

They will be sentenced at Bristol Crown Court at a later date.

Yesterday’s report laid bare the catalogue of failings which allowed the abuse to go unchecked for years.

Between January 2008 and May 2011, residents at Winterbourne View were taken to hospital 76 times – including to be treated for epileptic seizures, injury, self-harm, lacerations, removal of a foreign body and for a fall.

Abusers: (Left to right) Kelvin Fore, Michael Ezenagu, Neil Ferguson, Sookalingun Appoo and Wayne Rogers. (Bottom left to right) Alison Dove, Charlotte Cotterell, Danny Brake, Graham Doyle, Holly Draper and Jason Gardiner.

Abusers: (Left to right) Kelvin Fore, Michael Ezenagu, Neil Ferguson, Sookalingun Appoo and Wayne Rogers. (Bottom left to right) Alison Dove, Charlotte Cotterell, Danny Brake, Graham Doyle, Holly Draper and Jason Gardiner.

Horrific: This member of staff stamps on the patients hand in yet another shocking image from the now-closed home

Horrific: This member of staff stamps on the patients hand in yet another shocking image from the now-closed home. The private hospital should have been a safe place for patients to be treated with compassion and care

But the report said: ‘Putting to one side emotional, verbal and psychological harm… there was considerable visible, physical and quantifiable violence at Winterbourne View for which patients required hospital treatment and yet there were no safeguarding alerts from accident and emergency.’

Brave: The abuse at Winterbourne was uncovered after this whistleblower spoke out

Brave: The abuse at Winterbourne was uncovered after this whistleblower spoke out

Meanwhile, South Gloucestershire Council received 27 allegations of abuse by staff to patients at the hospital, ten allegations of patient-on-patient assaults and three family-related alerts.

Avon and Somerset Police recorded 29 incidents – including nine carer-on-patient incidents. These included staff head-butting and punching patients.

Castlebeck itself recorded a total of 379 physical interventions – such as restraint – during 2010 and 129 for the first three months of 2011.

Yet it was only after the Panorama investigation that the authorities woke up to the true scale of the abuse.

Complaints had either been viewed in isolation, or the authorities had sided with the accounts given by staff rather than patients.

Dr Flynn said the ‘silencing’ of complaints by the victims was ‘scandalous’.

Peter Murphy, chairman of the South Gloucestershire Safeguarding Adults Board, expressed the ‘deep regret’ of the organisations that make up the board for what happened at the home.

A Castlebeck spokesman said: ‘We believe we have responded [to the criticisms in the report] in a way that demonstrates our resolve to ensure that the events of Winterbourne View will not be repeated.’

A general view of the Winterbourne View residential hospital in Bristol

Failure: The local primary care trust said many of the systems that could have stopped the shocking abuse of patients at Winterbourne View hospital failed but insisted standards had now improved

Now watch the video...
 


The comments below have been moderated in advance.

The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline.

We are no longer accepting comments on this article.