Problems about game login, account/password and binding mailbox

Q:How can I use my previous account if I change my phone?

Q:How can I use my previous account if I change my phone?

A: In the Account page, click "Change Account" (You need to bind current account first), enter previous username and password, then you can use your previous account to continue the game.

Q:What should I do if I forget my password?

Q:What should I do if I forget my password?

A:If you have bound your mailbox, you can use it to get your password back. Or you need to provide us with your detailed information in "Contact Us"-"Account"-"Forget Account/Password". After confirmation we will get it back for you.

Q:What should I do if I forget my account name?

Q:What should I do if I forget my account name?

A:Please provide us with your detailed information in "Contact Us"-"Account"-"Forget Account/Password". After confirmation we will get it back for you.

Q: What is the default password?

Q: What is the default password?

A:We don't have default password, you can enter your password when you register, meanwhile don't forget to bind your mailbox (correct mailbox) in case that you need to get your password back.

Q:I didn't bind my mailbox when I register, can I bind it now?

Q:I didn't bind my mailbox when I register, can I bind it now?

A:When you are editing your password, you can also enter your mailbox address to bind it again or change previous one.

Q:How can I change my bound mailbox?

Q:How can I change my bound mailbox?

A:When you are editing your password, you can also enter your mailbox address to bind it again or change previous one.

Problems about common BUGs

Q:What should I do if the game crashes?

Q:What should I do if the game crashes?

A: Please make sure that your game is the latest version, and then try to uninstall and reinstall it (Delete it completely, download and install it again) If you still have problems, please submit them in "Contact Us"-"Bug or Error Feedback"-"Game Crash".

Q:Why is my Food production different from the actual production, and it's very low and minus?

Q:Why is my Food production different from the actual production, and it's very low and minus?

A:Actual production of Food per hour= Total production of Farm and Wilderness- Soldier Mainteniance cost

Q:Why is my Population in the negative?

Q:Why is my Population in the negative?

A:To upgrade buildings or train soldiers, population needs to be consumed. When population becomes negative you can't upgrade or train. But when you use Soldier Supply Card, since it won't be limited by current Vacant Population, it may leads that the Vacant Population becomes minus. After you upgrade City Hall or your soldiers die, the Population will recover gradually.

Q:Why can't I move the City?

Q:Why can't I move the City?

A:You can't move while being attacked, marching or to someplace where the coordinate is minus.

Q:Why did my City become Lv 0 and all my data was gone?

Q:Why did my City become Lv 0 and all my data was gone?

A: The data in each server is independent. Please make sure that you are using the same username, nickname and server.

Q:Why did I lose 10 Gold Coins?

Q:Why did I lose 10 Gold Coins?

A:Under such circumstance it is mostly caused by using 10 Gold Coins to Draw. If you still have problems, please submit them in "Contact Us"-"Lose Item/Function"-"Lose Gold/Bronze Coins/Lose Bought Items".

Q:What should I do if I can't finish my Missions?

Q:What should I do if I can't finish my Missions?

A:Some Missions have Pre-Missions, when you can't finish certain Mission, please try to finish others first or submit your problems in "Contact Us"-"Mission/Event/Function/Hero"-"Unable to Finish/Receive Mission/Event".

Q:What should I do if I find unknown items, can't use new functions or see unmatched information?

Q:What should I do if I find unknown items, can't use new functions or see unmatched information?

A:Make sure that you have upgraded your game to our latest version, or you need to wait for our next version.

Problems about Heroes

Q:How can I recruit a Hero?

Q:How can I recruit a Hero?

A:In Layer 20, 40, 60, 80 and 100 of the tower, you can get Heroes from 1-Star to 5-Star. Meanwhile you may also have the chance of getting Heroes in Arena, Treasure, Recharge or Draw.

Q:My Hero is "Marching", what should I do?

Q:My Hero is "Marching", what should I do?

A:Please click "City Hall"-"Wild" to check your Wild and call your Hero back manually.

Q:Why can't my Hero gain Exp?

Q:Why can't my Hero gain Exp?

A:Max level of a Hero is 400. After that it can't gain more Exp.

Q:What will happen if I dismiss a Hero?

Q:What will happen if I dismiss a Hero?

A:You can't get your Hero back if you dismiss it.

Q:How can I get a Special Hero?

Q:How can I get a Special Hero?

A:Special Heroes are only sold at fixed time, or you can get them by Draw.

Q:I have refreshed the Enhancement, why didn't it succeed?

Q:I have refreshed the Enhancement, why didn't it succeed?

A:Refresh will only show the data of Enhancement. You need to click the Enhance button again to save the data.

Problems about common Functions

Q:How to use Assistance?

Q:How to use Assistance?

A:Assistance can only be used on your Ally (Your Ally must have soldiers on the Wall). Use Gold or Bronze Coins to increase the percentage of your Ally's Defense soldiers.

Q:I Assisted my Ally,why didn't he receive the Gold Coins?

Q:I Assisted my Ally,why didn't he receive the Gold Coins?

A:Assistance can only increase the percentage of your Ally's soldiers on the wall, it can't help them get Gold Coins.

Q:Why did Assistance disappear?

Q:Why did Assistance disappear?

A:If there are no soldiers on the wall or the soldiers are replaced, then the Assistance will disappear.

Problems about common Events

Q:Why can't I receive the reward of Treasure Map?

Q:Why can't I receive the reward of Treasure Map?

A:You will receive the last week's rewards of Treasure Map every week. Meanwhile only when there are more than 10 Treasure Maps in a week can you receive the rewards.

Q:Why can't I receive the rewards of Event?

Q:Why can't I receive the rewards of Event?

A:Please pay attention to our time of Event (Not local time but server time), only when you finish it in time can you receive the rewards.

Q:I haven't received my rewards while the Event has ended, what should I do?

Q:I haven't received my rewards while the Event has ended, what should I do?

A:If you finish the Event within the time, then the Even't won't disappear until you have collected the rewards. If the Event disappears, it means that you didn't finish it in time.

Q:How can I get a free Draw?

Q:How can I get a free Draw?

A:Join an Alliance and donate 2000 Brozne Coins or 1 Gold Coin everyday, then you can get a daily free chance to Draw.

Problems about common items/Buffs

Q:Why didn't the Soldier Supply Card supply my soldiers?

Q:Why didn't the Soldier Supply Card supply my soldiers?

A:Soldier Supply Card is used to replenish the Barracks which are still able to carry soldiers. It is invalid for those Barracks which have full soldiers.

Q:Why is the amount different when I use items which can add Resource?

Q:Why is the amount different when I use items which can add Resource?

A:The items which can add Resource will only add the Resource growth rate per hour in your City's "Farm, Lumber Mill, Stone Mine and Iron Mine". Occupied Wildernesses will not be counted.

Q:Why can't I use Acceleration Card?

Q:Why can't I use Acceleration Card?

A:Acceleration Card can be only used when you click Fast March.

Q:Why did my City/Newbie Protection disappear?

Q:Why did my City/Newbie Protection disappear?

A:Newbie Protection will become invalid when Lord reaches Lv 6 or you have been in the game for 7 days. During Newbie Protection or under the status of City Protection Card, if you attack others' Cities, Wild or Treasure, the Protection will become invalid as well.

Q:Why did my Buffs disappear?

Q:Why did my Buffs disappear?

A:Some Buffs may become invalid since they can't be overlaid, please pay attention.

Q:Why are the Buffs I used invalid?

Q:Why did my Buffs disappear?

A:After I use the same Buffs, only the time of the buffs is increased, not the numbers of them.