Problems with buying Gold Coins

Q: My trade succeeds but I haven't received my Gold Coins, what should I do?

Q:My trade succeeds but I haven't received my Gold Coins, what should I do?

A: After you bought Gold Coins, the transfer may be a little late due to connection issue or system sync. If you haven't received the Gold Coins in 12 hours, please submit your problem in "Contact Us"-"Recharge"-"Gold Coins Not Delivered".

Q:Trade failed but my money was deducted?

Q:Trade failed but my money was deducted?

A:When you recharge Google will deduct your money first then it will pay us. If the trade fails Google will refund you after a while. If you still have problems, please contact Google's CS staffs.

Q:I always fail to buy Gold Coins, but it goes normal with other games.

Q:I always fail to buy Gold Coins, but it goes normal with other games.

A: Please try to buy small amount of Gold Coins. If it succeeds then maybe your credit card doesn't support large amount, please contact your credit card's provider. If it fails all the time, please login your gmail-account-product-checkout, and check the detail of your order. For any problems please contact Google. If you still have problems, please submit them in "Contact Us"-"Recharge"-"Unable to Buy Gold Coins". Tips: If the information of the account is incomplete, Google will often forbid you to pay due to account security issue.

Q:What should I do if I can't use credit card to buy Gold Coins?

Q:What should I do if I can't use credit card to buy Gold Coins?

A:If you don't have credit card or have othe problems, you can try to use our latest version to buy it again, or check your mailbox. We may send you a helping mail (You need to bind your mailbox beforehand). Or you can submit your problems in "Contact Us"-"Recharge"-"Unable to Buy Gold Coins".

Q:What should I do if there is delivery error after I bought Gold Coins?

Q:hat should I do if there is delivery error after I bought Gold Coins?

A:After you bought Gold Coins, if you change your server or account before Coins are delivered, there may be delivery error. Under the circumstance that Gold Coins haven't been used, please submit your problem in "Contact Us"-"Recharge"-"Gold Coins Delivery Error".

Q:What is the currency for buying Gold Coins in the game?

Q:What is the currency for buying Gold Coins in the game?

A:The currency for buying Gold Coins in the Shop is the price of U.S. Dollar. When you enter the interface after you click "Buy", the expenses will be the actual price of the currency you use.

Common problems about Recharge Mission and rewards

Q:I bought Gold Coins, but I didn't finish the Recharge Mission. What should I do?

Q:I bought Gold Coins, but I didn't finish the Recharge Mission. What should I do?

A:Recharge Mission includes 2 kinds: One is Specific Mission: Buy 9 Gold Coins to finish 9 Gold Coins Mission. One is Accumulated Missions: Buy 100 Gold Coins in all. No matter how many times you buy, when the amount reaches 100 you can receive the rewards. One is Accumulated Missions: Buy 100 Gold Coins in all. No matter how many times you buy, when the amount reaches 100 you can receive the rewards.

Q:I can't receive the rewards of Event after buying Gold Coins, what should I do?

Q:I can't receive the rewards of Event after buying Gold Coins, what should I do?

A:Please pay attention to the time of Event first (Not local time but server time). Event Rewards can be accumulated. For example if you didn't receive the rewards when you finish the first step of an event, when you finish the second one, you can receive the rewards of both steps at the same time. If you have met the requirements and still can't receive the rewards, please submit your problem in "Contact Us"-"Mission/Event/Function/Hero"-"Unable to Finish/Receive Mission/Event".

Q:It's my first time to Recharge but I didn't receive "25 Gold Coins"?

Q:It's my first time to Recharge but I didn't receive "25 Gold Coins"?

A:The reward of our first Recharge event is an item which can add your Building Queue by 1, worthy of 25 Gold Coins. Please check your Inventory.