Human Factors and Voice Interactive Systems

Front Cover
Daryle Gardner-Bonneau, Harry E. Blanchard
Springer Science & Business Media, Dec 3, 2007 - Technology & Engineering - 469 pages

Human Factors and Voice Interactive Systems, Second Edition provides in-depth information on current topics of major interest to speech application developers, and updates material from chapters that appeared in the previous edition.

The first nine chapters of the book cover issues related to interactive voice response systems, including both mobile and multimodal device user interfaces as well as classic automated telephone systems. The remaining chapters cover special topics including synthetic speech and the design of speech applications to enhance accessibility to people with disabilities and the ever-growing population of older adults.

Human Factors and Voice Interactive Systems, Second Edition is a collection of applied research and scholarly synthesis contributions by seasoned professionals in the field that highlight continuing efforts to study human interaction with speech technologies.

 

Contents

IVR Usability Engineering Using Guidelines
1
DataDriven IVR Usability Engineering
19
Summary and Conclusions
37
Linguistics and Psycholinguistics in IVR Design
81
Designing the Voice User Interface for Automated
116
Spoken Language Interfaces for Embedded Applications
135
Speech Generation in Mobile Phones
163
Voice Messaging User Interface 193
192
Silence Locations and Durations in Dialog Management
231
Using Natural Dialogs as the Basis for Speech Interface Design 255
254
Artificial Passenger and Beyond
291
A Language to Write LetterToSound Rules
327
12
361
Advancing Toward Universal Access
417
Synthesized Speech Used for the Evaluation
443
Index
461

Other editions - View all

Common terms and phrases

Popular passages

Page iii - Wireless Network Security Y. Xiao, D.-Z. Du, X. Shen ISBN 978-0-387-28040-0 Terrestrial Trunked Radio - TETRA A Global Security Tool P. Stavroulakis ISBN 978-3-540-71190-2 Multirate Statistical Signal Processing OS Jahromi ISBN 978-1-4020-5316-0 Wireless Ad Hoc and Sensor Networks A Cross-Layer Design Perspective R. Jurdak ISBN 978-0-387-39022-2 Positive Trigonometric Polynomials and Signal Processing Applications B. Dumitrescu ISBN 978-1-4020-5124-1 Face Biometrics for Personal Identification Multi-Sensory...

Bibliographic information