NEW TECHNOLOGY FOR POLICE’S 999

The National Commissioner of Police, Isaac Magagula (L)explaining a point about the new technology to the Prime Minister, Sibusiso Barnabas Dlamini (2nd-L) and his delegation at the Mbabane Police Headquarters yesterday. (Pic: Sibusiso Shange)

MBABANE – The 999 Emergency Response System can now take up to 60 calls per given time. 

This was revealed to the Prime Minister (PM), Sibusiso Barnabas Dlamini, when he launched the upgraded facility at the Police Headquarters yesterday. Furthermore, the new system also has the capacity to display the number and location of the caller, a feature which was now necessary in improving feedback and follow up on calls made.

    
This new technology was proudly unveiled by the National Commissioner of Police, Isaac Magagula, who informed the PM that the new digital system would eliminate the problem of congestion and line clogging, which had haunted the analogue system that they had phased out.
The new technology was supported by government to the tune of E6 million. 

“The transition from analogue to digital will soon eliminate the skepticism of those who have, in the past, experienced to their outmost frustration the line clogging that often occurred,” said the PM.
Magagula said the 999 system had been introduced in 1992 as a way of extending the hand of policing and to enable the public to have quick access to police services in distress or emergency situations.

The national commissioner further revealed that other features of the system included a multi-channel media support featuring a web chat mechanism which facilitates the relaying of messages via social media platforms, email, short message service as well as voice and video conferencing.

The commissioner said the launching of the system could not have come at any better time than this as the festive season had begun in earnest, requiring that their response systems and mechanisms be efficient.

The PM also further emphasised that reckless and irresponsible use of the new system would be considered a serious misuse of government resources and in many cases, a threat to human life itself and would be dealt with accordingly.

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