Home› Forum Archive› The Sims 4 Help Center Archive› PC - Technical Discussions
  • Categories
  • Discussions
  • Activity
  • Best Of...
    • Forum Announcement, Click Here to Read More From EA_Cade.

    "Unable to Start"

    Hannah4494Hannah4494 Posts: 1 New Member
    in PC - Technical Discussions
    I recently updated Origin. Afterwards, I went to open the Sims 4 and this messaged popped-up. "The contents of your user data directory were created by a new version of The Sims 4 and cannot be loaded. Please update via Origin to Play"
    The problem is there is no new update for TS4 available via Origin.
    HELP!

    Comments

    • Options
      luthienrisingluthienrising Posts: 37,629 Member
      Hannah4494 wrote: »
      I recently updated Origin. Afterwards, I went to open the Sims 4 and this messaged popped-up. "The contents of your user data directory were created by a new version of The Sims 4 and cannot be loaded. Please update via Origin to Play"<br />
      The problem is there is no new update for TS4 available via Origin. <br />
      HELP!

      Sometimes exiting Origin, clearing Origin cache, then restarting Origin and starting Sims 4 from there helps. Alternatively, you might have to roll back your save. See my sig for links about both.
      EA CREATOR NETWORK MEMBER — Want to be notified of patches, new Broken Mods threads, and urgent Sims 4 news? Follow me at https://www.patreon.com/luthienrising.
    • Options
      LilathLilath Posts: 1 New Member
      I had same problem, too!

      I found this link: www.plumbobnews.com/2014/10/how-to-fix-sims-4-game-update-issue.html

      I did the option 2 first then the option 1, and it worked!

      It turned out that the game actually had update but Origin didn't show it. (that's why I had to do not only the option 2 but also option 1)
    Sign In or Register to comment.
    Return to top