“We were disappointed with the cleanliness of the downstairs floors, which were very dirty.”
The response from BOS was good, but not a good start.
Some pots, oven trays and utensils were left dirty/greasy from previous occupants. Again, the owner sent new trays right away, but not a good start to have to wash up before we started preparing a family meal.
Finally, the toilet in the ground floor and master bedroom in floor 2 take an age for the cistern to refill. A maintenance man fixed the en suite, but the ground floor bathroom needs attention also.
Outside of the property, we felt all bushes and shrubs needed a cutback and were overgrown.
We are repeat bookers with BOS and want a luxury holiday home when we are in holiday. This holiday has left us looking at different options for next year I am afraid.
This has been the first cleanliness complaint and lowest score we have received in many years of owning the property and for that we can only apologise. We do endeavour to provide a luxury experience as this is our family holiday home. Our cleaning company attended as soon as the issue was raised and cleaned the floor area in question. It is incumbent on guests to leave pots and pans clean or in the dishwasher and again as soon as this issue was highlighted new baking trays were delivered within 24 hours. Regarding the cisterns our plumber has attended the property and all cisterns fill within one minute, the filling siphon on the ground floor cistern has been replaced as it was the slowest. Bushes and shrubs are regularly maintained and the next garden trim is at the end of this month.
Property Owner
