Senior Client Relations Executive Jobs In Egypt And Career In Vacancies In Cairo 2015
Job Title Senior Client Relations Executive
Vacancy Deadline(mm/dd/yy) 5/10/2015
Languages English, Excellent
Country Egypt
City Cairo
Job Category Real Estate, Customer Service, Sales
Job Type Full Time
Job Level Senior
Description 1-Responsible for the management, organization and co-ordination of the day to day work of a team of customer relation executives. customer services 2-Ensure the customer services center is adequately resourced by liaising with relevant staff and planning resources effectively. 3-Ensure that customer inquiries are dealt with in accordance with the performance and service standards as laid down by company branches. 4-Maintain effective relationships with service colleagues, key stakeholders, contractors, hard to reach groups, the wider community and other organizations to ensure the effective delivery of customer services. 5-Undertake customer surveys, consultation, exit surveys and elicit feedback on services in order to improve service delivery. 6-Challenge current methods of service delivery and identify, recommend and implement improvements. Keep up to date with customer services center best practice to improve customer satisfaction and reduce costs. 7-Maintain and develop a thorough and up-to-date working knowledge of the company services including procedures, guidance and legislation to deal with customer inquiries. Implement any changes to procedures, business processes 8-Ensures employees have appropriate training and other resources to perform their jobs. 9-Responds to and resolves employee relations issues expressed by team members. 10-Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level. 11-Addresses disciplinary and/or performance problems according to company policy.
Qualifications 1-BS Degree in Business Administration. 2-From 5-8 years of experience in sales filed. 3-Strong interpersonal, supervisory and customer service skills required. 4-Ability to multi-task, work under pressure and meet deadlines required.
Gender Any
Car owner Any
Experience 6 - 9 Years.
Salary (L.E.) Negotiable
Job Contact Email interested applicants are kindly requested to send their Resume to shorouk.recruit@gmail.com .Mentioning the job title in the subject line
Senior Client Relations Executive Jobs In Egypt And Career In Vacancies In Cairo 2015
Job Title Senior Client Relations Executive
Vacancy Deadline(mm/dd/yy) 5/10/2015
Languages English, Excellent
Country Egypt
City Cairo
Job Category Real Estate, Customer Service, Sales
Job Type Full Time
Job Level Senior
Description 1-Responsible for the management, organization and co-ordination of the day to day work of a team of customer relation executives. customer services 2-Ensure the customer services center is adequately resourced by liaising with relevant staff and planning resources effectively. 3-Ensure that customer inquiries are dealt with in accordance with the performance and service standards as laid down by company branches. 4-Maintain effective relationships with service colleagues, key stakeholders, contractors, hard to reach groups, the wider community and other organizations to ensure the effective delivery of customer services. 5-Undertake customer surveys, consultation, exit surveys and elicit feedback on services in order to improve service delivery. 6-Challenge current methods of service delivery and identify, recommend and implement improvements. Keep up to date with customer services center best practice to improve customer satisfaction and reduce costs. 7-Maintain and develop a thorough and up-to-date working knowledge of the company services including procedures, guidance and legislation to deal with customer inquiries. Implement any changes to procedures, business processes 8-Ensures employees have appropriate training and other resources to perform their jobs. 9-Responds to and resolves employee relations issues expressed by team members. 10-Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level. 11-Addresses disciplinary and/or performance problems according to company policy.
Qualifications 1-BS Degree in Business Administration. 2-From 5-8 years of experience in sales filed. 3-Strong interpersonal, supervisory and customer service skills required. 4-Ability to multi-task, work under pressure and meet deadlines required.
Gender Any
Car owner Any
Experience 6 - 9 Years.
Salary (L.E.) Negotiable
Job Contact Email interested applicants are kindly requested to send their Resume to shorouk.recruit@gmail.com .Mentioning the job title in the subject line
Senior Client Relations Executive Jobs In Egypt And Career In Vacancies In Cairo 2015
.png)
