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Patient Survey
Our volunteers spend thousands of hours in education and training to care for their friends and neighbors when an emergency occurs. Obtaining information on how we did is an important part of our personal and organizational improvement. I want to take the time to thank you for taking the time to fill out this survey.
Bob Hess
General Manager
Wayland Area EMS
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What is you relationship to the patient?
Self
Family Member
Friend
Bystander
Clear selection
So we can better respond to concerns and/or pass along any thanks please let us know the date, time and/or the location of the call?
Your answer
Did your call go through a 911 Center ?
Allegan Central Dispatch
Barry County Central Dispatch
Other:
Clear selection
Were you satisfied with the 911-dispatcher response?
more than one box can be checked
They seemed to take a long time.
They seemed to ask too many questions.
They were professional and helped me through the situation.
The dispatcher was not very helpful.
They did not seem to listen to what I said.
Other:
Did first responders arrive and how were you treated?
more than one box can be checked
No first responders were there.
They were compassionate and caring.
They were professional and took control of the situation.
They were not very helpful
They did not listen to what I had to say.
Other:
How was the ambulance/first responder response time?
Very long
Understandably long
Expected
Not long at all
Other:
Clear selection
How did the ambulance crew treat you?
more than one box can be checked
They were compassionate and caring.
They worked well as a team.
They were professional and took control of the situation.
They were not very helpful.
They did not listen to what I was saying.
They crew did not comunicate to me about what was going on.
Other:
How did the crew handle your transport?
more than one box can be checked
The ride was rough and uncomfortable
The driver seem lost.
I did not feel safe or secure
I was not warned about procedures or treatments
I was not transported
Other:
How do you feel the medical care was transferred when you go to the hospital?
more than one box can be checked
I was not transported
The ambulance crew was professional and gave an accurate report to the hospital staff
The hospital staff was not satisfied with the ambulance staff
I did not feel safe when transferred at the hospital
I waited a long time for the hospital staff to arrive.
Other:
How was your general ambulance care?
more than one box can be checked
I was not happy with the attitude of the crew.
I did not feel like I was treated well.
I felt that treatments and choices were not explained.
I am glad that this crew provided the care they did.
The crew seemed to have some interpersonal problems.
I feel that I was treated well.
There seemed to be equipment or operator problems.
Other:
Do you have any other comments you would like to make?
Your answer
We record calls based on pickup location and date and time. However do you want to make a comment to one of the crew?
Your answer
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